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Global Customer Journey Management Market Insights, Forecast to 2034


Published on: 2024-01-04 | No of Pages : 400 | Industry : Software

Publisher : MRA | Format : PDF

Global Customer Journey Management Market Insights, Forecast to 2034

Market Analysis and InsightsGlobal Customer Journey Management Market
The global Customer Journey Management market is projected to grow from US$ million in 2023 to US$ million by 2033, at a Compound Annual Growth Rate (CAGR) of % during the forecast period.
The US & Canada market for Customer Journey Management is estimated to increase from $ million in 2023 to reach $ million by 2033, at a CAGR of % during the forecast period of 2023 through 2033.
The China market for Customer Journey Management is estimated to increase from $ million in 2023 to reach $ million by 2033, at a CAGR of % during the forecast period of 2023 through 2033.
The Europe market for Customer Journey Management is estimated to increase from $ million in 2023 to reach $ million by 2033, at a CAGR of % during the forecast period of 2023 through 2033.
The global key companies of Customer Journey Management include Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd. and Oracle Corporation, etc. in 2023, the global top five players had a share approximately % in terms of revenue.
Report Includes
This report presents an overview of global market for Customer Journey Management market size. Analyses of the global market trends, with historic market revenue data for 2018 - 2023, estimates for 2023, and projections of CAGR through 2033.
This report researches the key producers of Customer Journey Management, also provides the revenue of main regions and countries. Highlights of the upcoming market potential for Customer Journey Management, and key regions/countries of focus to forecast this market into various segments and sub-segments. Country specific data and market value analysis for the U.S., Canada, Mexico, Brazil, China, Japan, South Korea, Southeast Asia, India, Germany, the U.K., Italy, Middle East, Africa, and Other Countries.
This report focuses on the Customer Journey Management revenue, market share and industry ranking of main companies, data from 2018 to 2023. Identification of the major stakeholders in the global Customer Journey Management market, and analysis of their competitive landscape and market positioning based on recent developments and segmental revenues. This report will help stakeholders to understand the competitive landscape and gain more insights and position their businesses and market strategies in a better way.
This report analyzes the segments data by type and by application, revenue, and growth rate, from 2018 to 2033. Evaluation and forecast the market size for Customer Journey Management revenue, projected growth trends, production technology, application and end-user industry.
Descriptive company profiles of the major global players, including Adob​​e Inc., CustomerThink Corp., Genesys, HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NEC Corporation, NICE Ltd. and Oracle Corporation, etc.



By Company


Adob​​e Inc.
CustomerThink Corp.
Genesys
HCL Technologies Limited
Medallia Inc.
MoEngage, Inc.
NEC Corporation
NICE Ltd.
Oracle Corporation
Pegasystems Inc.
Quadient Group
Salesforce.com, Inc.
SAP SE
SAS Institute Inc.
SVMK Inc.
Thematic Analysis Inc.
Totango, Inc.
UXPressia Inc.
Verint group
WalkMe Inc
Zendesk Inc.
Zoho Corporation Pvt. Ltd
Qmatic
Segment by Type
Cloud-based
On-premise

Segment by Application


Automotive and Transport
Business and Finance
Chemicals
Consumer Goods and Services
Food and Beverage
Government and Public Sector
Others
By Region
North America
United States
Canada
Europe
Germany
France
UK
Italy
Russia
Nordic Countries
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East, Africa, and Latin America
Turkey
Saudi Arabia
UAE
Rest of MEA

Chapter Outline


Chapter 1Introduces the report scope of the report, executive summary of different market segments (product type, application, etc.), including the market size of each market segment, future development potential, and so on. It offers a high-level view of the current state of the market and its likely evolution in the short to mid-term, and long term.
Chapter 2Revenue of Customer Journey Management in global and regional level. It provides a quantitative analysis of the market size and development potential of each region and its main countries and introduces the market development, future development prospects, market space, and capacity of each country in the world. This section also introduces the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by companies in the industry, and the analysis of relevant policies in the industry.
Chapter 3Detailed analysis of Customer Journey Management companies’ competitive landscape, revenue, market share and industry ranking, latest development plan, merger, and acquisition information, etc.
Chapter 4Provides the analysis of various market segments by type, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 5Provides the analysis of various market segments by application, covering the revenue, and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 6North America by type, by application and by country, revenue for each segment.
Chapter 7Europe by type, by application and by country, revenue for each segment.
Chapter 8China by type and by application revenue for each segment.
Chapter 9Asia (excluding China) by type, by application and by region, revenue for each segment.
Chapter 10Middle East, Africa, and Latin America by type, by application and by country, revenue for each segment.
Chapter 11Provides profiles of key companies, introducing the basic situation of the main companies in the market in detail, including product descriptions and specifications, Customer Journey Management revenue, gross margin, and recent development, etc.
Chapter 12Analyst's Viewpoints/Conclusions

Table of Content

1 Report Overview
1.1 Study Scope
1.2 Market Analysis by Type
1.2.1 Global Customer Journey Management Market Size Growth Rate by Type, 2018 VS 2023 VS 2033
1.2.2 Cloud-based
1.2.3 On-premise
1.3 Market by Application
1.3.1 Global Customer Journey Management Market Size Growth Rate by Application, 2018 VS 2023 VS 2033
1.3.2 Automotive and Transport
1.3.3 Business and Finance
1.3.4 Chemicals
1.3.5 Consumer Goods and Services
1.3.6 Food and Beverage
1.3.7 Government and Public Sector
1.3.8 Others
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Global Growth Trends
2.1 Global Customer Journey Management Market Perspective (2018-2033)
2.2 Global Customer Journey Management Growth Trends by Region
2.2.1 Customer Journey Management Market Size by Region: 2018 VS 2023 VS 2033
2.2.2 Customer Journey Management Historic Market Size by Region (2018-2023)
2.2.3 Customer Journey Management Forecasted Market Size by Region (2024-2033)
2.3 Customer Journey Management Market Dynamics
2.3.1 Customer Journey Management Industry Trends
2.3.2 Customer Journey Management Market Drivers
2.3.3 Customer Journey Management Market Challenges
2.3.4 Customer Journey Management Market Restraints
3 Competition Landscape by Key Players
3.1 Global Revenue Customer Journey Management by Players
3.1.1 Global Customer Journey Management Revenue by Players (2018-2023)
3.1.2 Global Customer Journey Management Revenue Market Share by Players (2018-2023)
3.2 Global Customer Journey Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
3.3 Global Key Players of Customer Journey Management, Ranking by Revenue, 2021 VS 2023 VS 2023
3.4 Global Customer Journey Management Market Concentration Ratio
3.4.1 Global Customer Journey Management Market Concentration Ratio (CR5 and HHI)
3.4.2 Global Top 10 and Top 5 Companies by Customer Journey Management Revenue in 2023
3.5 Global Key Players of Customer Journey Management Head office and Area Served
3.6 Global Key Players of Customer Journey Management, Product and Application
3.7 Global Key Players of Customer Journey Management, Date of Enter into This Industry
3.8 Mergers & Acquisitions, Expansion Plans
4 Customer Journey Management Breakdown Data by Type
4.1 Global Customer Journey Management Historic Market Size by Type (2018-2023)
4.2 Global Customer Journey Management Forecasted Market Size by Type (2024-2033)
5 Customer Journey Management Breakdown Data by Application
5.1 Global Customer Journey Management Historic Market Size by Application (2018-2023)
5.2 Global Customer Journey Management Forecasted Market Size by Application (2024-2033)
6 North America
6.1 North America Customer Journey Management Market Size (2018-2033)
6.2 North America Customer Journey Management Market Size by Type
6.2.1 North America Customer Journey Management Market Size by Type (2018-2023)
6.2.2 North America Customer Journey Management Market Size by Type (2024-2033)
6.2.3 North America Customer Journey Management Market Share by Type (2018-2033)
6.3 North America Customer Journey Management Market Size by Application
6.3.1 North America Customer Journey Management Market Size by Application (2018-2023)
6.3.2 North America Customer Journey Management Market Size by Application (2024-2033)
6.3.3 North America Customer Journey Management Market Share by Application (2018-2033)
6.4 North America Customer Journey Management Market Size by Country
6.4.1 North America Customer Journey Management Market Size by Country: 2018 VS 2023 VS 2033
6.4.2 North America Customer Journey Management Market Size by Country (2018-2023)
6.4.3 North America Customer Journey Management Market Size by Country (2024-2033)
6.4.4 U.S.
6.4.5 Canada
7 Europe
7.1 Europe Customer Journey Management Market Size (2018-2033)
7.2 Europe Customer Journey Management Market Size by Type
7.2.1 Europe Customer Journey Management Market Size by Type (2018-2023)
7.2.2 Europe Customer Journey Management Market Size by Type (2024-2033)
7.2.3 Europe Customer Journey Management Market Share by Type (2018-2033)
7.3 Europe Customer Journey Management Market Size by Application
7.3.1 Europe Customer Journey Management Market Size by Application (2018-2023)
7.3.2 Europe Customer Journey Management Market Size by Application (2024-2033)
7.3.3 Europe Customer Journey Management Market Share by Application (2018-2033)
7.4 Europe Customer Journey Management Market Size by Country
7.4.1 Europe Customer Journey Management Market Size by Country: 2018 VS 2023 VS 2033
7.4.2 Europe Customer Journey Management Market Size by Country (2018-2023)
7.4.3 Europe Customer Journey Management Market Size by Country (2024-2033)
7.4.3 Germany
7.4.4 France
7.4.5 U.K.
7.4.6 Italy
7.4.7 Russia
7.4.8 Nordic Countries
8 China
8.1 China Customer Journey Management Market Size (2018-2033)
8.2 China Customer Journey Management Market Size by Type
8.2.1 China Customer Journey Management Market Size by Type (2018-2023)
8.2.2 China Customer Journey Management Market Size by Type (2024-2033)
8.2.3 China Customer Journey Management Market Share by Type (2018-2033)
8.3 China Customer Journey Management Market Size by Application
8.3.1 China Customer Journey Management Market Size by Application (2018-2023)
8.3.2 China Customer Journey Management Market Size by Application (2024-2033)
8.3.3 China Customer Journey Management Market Share by Application (2018-2033)
9 Asia (excluding China)
9.1 Asia Customer Journey Management Market Size (2018-2033)
9.2 Asia Customer Journey Management Market Size by Type
9.2.1 Asia Customer Journey Management Market Size by Type (2018-2023)
9.2.2 Asia Customer Journey Management Market Size by Type (2024-2033)
9.2.3 Asia Customer Journey Management Market Share by Type (2018-2033)
9.3 Asia Customer Journey Management Market Size by Application
9.3.1 Asia Customer Journey Management Market Size by Application (2018-2023)
9.3.2 Asia Customer Journey Management Market Size by Application (2024-2033)
9.3.3 Asia Customer Journey Management Market Share by Application (2018-2033)
9.4 Asia Customer Journey Management Market Size by Region
9.4.1 Asia Customer Journey Management Market Size by Region: 2018 VS 2023 VS 2033
9.4.2 Asia Customer Journey Management Market Size by Region (2018-2023)
9.4.3 Asia Customer Journey Management Market Size by Region (2024-2033)
9.4.4 Japan
9.4.5 South Korea
9.4.6 China Taiwan
9.4.7 Southeast Asia
9.4.8 India
9.4.9 Australia
10 Middle East, Africa, and Latin America
10.1 Middle East, Africa, and Latin America Customer Journey Management Market Size (2018-2033)
10.2 Middle East, Africa, and Latin America Customer Journey Management Market Size by Type
10.2.1 Middle East, Africa, and Latin America Customer Journey Management Market Size by Type (2018-2023)
10.2.2 Middle East, Africa, and Latin America Customer Journey Management Market Size by Type (2024-2033)
10.2.3 Middle East, Africa, and Latin America Customer Journey Management Market Share by Type (2018-2033)
10.3 Middle East, Africa, and Latin America Customer Journey Management Market Size by Application
10.3.1 Middle East, Africa, and Latin America Customer Journey Management Market Size by Application (2018-2023)
10.3.2 Middle East, Africa, and Latin America Customer Journey Management Market Size by Application (2024-2033)
10.3.3 Middle East, Africa, and Latin America Customer Journey Management Market Share by Application (2018-2033)
10.4 Middle East, Africa, and Latin America Customer Journey Management Market Size by Country
10.4.1 Middle East, Africa, and Latin America Customer Journey Management Market Size by Country: 2018 VS 2023 VS 2033
10.4.2 Middle East, Africa, and Latin America Customer Journey Management Market Size by Country (2018-2023)
10.4.3 Middle East, Africa, and Latin America Customer Journey Management Market Size by Country (2024-2033)
10.4.4 Brazil
10.4.5 Mexico
10.4.6 Turkey
10.4.7 Saudi Arabia
10.4.8 Israel
10.4.9 GCC Countries
11 Key Players Profiles
11.1 Adob​​e Inc.
11.1.1 Adob​​e Inc. Company Details
11.1.2 Adob​​e Inc. Business Overview
11.1.3 Adob​​e Inc. Customer Journey Management Introduction
11.1.4 Adob​​e Inc. Revenue in Customer Journey Management Business (2018-2023)
11.1.5 Adob​​e Inc. Recent Developments
11.2 CustomerThink Corp.
11.2.1 CustomerThink Corp. Company Details
11.2.2 CustomerThink Corp. Business Overview
11.2.3 CustomerThink Corp. Customer Journey Management Introduction
11.2.4 CustomerThink Corp. Revenue in Customer Journey Management Business (2018-2023)
11.2.5 CustomerThink Corp. Recent Developments
11.3 Genesys
11.3.1 Genesys Company Details
11.3.2 Genesys Business Overview
11.3.3 Genesys Customer Journey Management Introduction
11.3.4 Genesys Revenue in Customer Journey Management Business (2018-2023)
11.3.5 Genesys Recent Developments
11.4 HCL Technologies Limited
11.4.1 HCL Technologies Limited Company Details
11.4.2 HCL Technologies Limited Business Overview
11.4.3 HCL Technologies Limited Customer Journey Management Introduction
11.4.4 HCL Technologies Limited Revenue in Customer Journey Management Business (2018-2023)
11.4.5 HCL Technologies Limited Recent Developments
11.5 Medallia Inc.
11.5.1 Medallia Inc. Company Details
11.5.2 Medallia Inc. Business Overview
11.5.3 Medallia Inc. Customer Journey Management Introduction
11.5.4 Medallia Inc. Revenue in Customer Journey Management Business (2018-2023)
11.5.5 Medallia Inc. Recent Developments
11.6 MoEngage, Inc.
11.6.1 MoEngage, Inc. Company Details
11.6.2 MoEngage, Inc. Business Overview
11.6.3 MoEngage, Inc. Customer Journey Management Introduction
11.6.4 MoEngage, Inc. Revenue in Customer Journey Management Business (2018-2023)
11.6.5 MoEngage, Inc. Recent Developments
11.7 NEC Corporation
11.7.1 NEC Corporation Company Details
11.7.2 NEC Corporation Business Overview
11.7.3 NEC Corporation Customer Journey Management Introduction
11.7.4 NEC Corporation Revenue in Customer Journey Management Business (2018-2023)
11.7.5 NEC Corporation Recent Developments
11.8 NICE Ltd.
11.8.1 NICE Ltd. Company Details
11.8.2 NICE Ltd. Business Overview
11.8.3 NICE Ltd. Customer Journey Management Introduction
11.8.4 NICE Ltd. Revenue in Customer Journey Management Business (2018-2023)
11.8.5 NICE Ltd. Recent Developments
11.9 Oracle Corporation
11.9.1 Oracle Corporation Company Details
11.9.2 Oracle Corporation Business Overview
11.9.3 Oracle Corporation Customer Journey Management Introduction
11.9.4 Oracle Corporation Revenue in Customer Journey Management Business (2018-2023)
11.9.5 Oracle Corporation Recent Developments
11.10 Pegasystems Inc.
11.10.1 Pegasystems Inc. Company Details
11.10.2 Pegasystems Inc. Business Overview
11.10.3 Pegasystems Inc. Customer Journey Management Introduction
11.10.4 Pegasystems Inc. Revenue in Customer Journey Management Business (2018-2023)
11.10.5 Pegasystems Inc. Recent Developments
11.11 Quadient Group
11.11.1 Quadient Group Company Details
11.11.2 Quadient Group Business Overview
11.11.3 Quadient Group Customer Journey Management Introduction
11.11.4 Quadient Group Revenue in Customer Journey Management Business (2018-2023)
11.11.5 Quadient Group Recent Developments
11.12 Salesforce.com, Inc.
11.12.1 Salesforce.com, Inc. Company Details
11.12.2 Salesforce.com, Inc. Business Overview
11.12.3 Salesforce.com, Inc. Customer Journey Management Introduction
11.12.4 Salesforce.com, Inc. Revenue in Customer Journey Management Business (2018-2023)
11.12.5 Salesforce.com, Inc. Recent Developments
11.13 SAP SE
11.13.1 SAP SE Company Details
11.13.2 SAP SE Business Overview
11.13.3 SAP SE Customer Journey Management Introduction
11.13.4 SAP SE Revenue in Customer Journey Management Business (2018-2023)
11.13.5 SAP SE Recent Developments
11.14 SAS Institute Inc.
11.14.1 SAS Institute Inc. Company Details
11.14.2 SAS Institute Inc. Business Overview
11.14.3 SAS Institute Inc. Customer Journey Management Introduction
11.14.4 SAS Institute Inc. Revenue in Customer Journey Management Business (2018-2023)
11.14.5 SAS Institute Inc. Recent Developments
11.15 SVMK Inc.
11.15.1 SVMK Inc. Company Details
11.15.2 SVMK Inc. Business Overview
11.15.3 SVMK Inc. Customer Journey Management Introduction
11.15.4 SVMK Inc. Revenue in Customer Journey Management Business (2018-2023)
11.15.5 SVMK Inc. Recent Developments
11.16 Thematic Analysis Inc.
11.16.1 Thematic Analysis Inc. Company Details
11.16.2 Thematic Analysis Inc. Business Overview
11.16.3 Thematic Analysis Inc. Customer Journey Management Introduction
11.16.4 Thematic Analysis Inc. Revenue in Customer Journey Management Business (2018-2023)
11.16.5 Thematic Analysis Inc. Recent Developments
11.17 Totango, Inc.
11.17.1 Totango, Inc. Company Details
11.17.2 Totango, Inc. Business Overview
11.17.3 Totango, Inc. Customer Journey Management Introduction
11.17.4 Totango, Inc. Revenue in Customer Journey Management Business (2018-2023)
11.17.5 Totango, Inc. Recent Developments
11.18 UXPressia Inc.
11.18.1 UXPressia Inc. Company Details
11.18.2 UXPressia Inc. Business Overview
11.18.3 UXPressia Inc. Customer Journey Management Introduction
11.18.4 UXPressia Inc. Revenue in Customer Journey Management Business (2018-2023)
11.18.5 UXPressia Inc. Recent Developments
11.19 Verint group
11.19.1 Verint group Company Details
11.19.2 Verint group Business Overview
11.19.3 Verint group Customer Journey Management Introduction
11.19.4 Verint group Revenue in Customer Journey Management Business (2018-2023)
11.19.5 Verint group Recent Developments
11.20 WalkMe Inc
11.20.1 WalkMe Inc Company Details
11.20.2 WalkMe Inc Business Overview
11.20.3 WalkMe Inc Customer Journey Management Introduction
11.20.4 WalkMe Inc Revenue in Customer Journey Management Business (2018-2023)
11.20.5 WalkMe Inc Recent Developments
11.21 Zendesk Inc.
11.21.1 Zendesk Inc. Company Details
11.21.2 Zendesk Inc. Business Overview
11.21.3 Zendesk Inc. Customer Journey Management Introduction
11.21.4 Zendesk Inc. Revenue in Customer Journey Management Business (2018-2023)
11.21.5 Zendesk Inc. Recent Developments
11.22 Zoho Corporation Pvt. Ltd
11.22.1 Zoho Corporation Pvt. Ltd Company Details
11.22.2 Zoho Corporation Pvt. Ltd Business Overview
11.22.3 Zoho Corporation Pvt. Ltd Customer Journey Management Introduction
11.22.4 Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2018-2023)
11.22.5 Zoho Corporation Pvt. Ltd Recent Developments
11.23 Qmatic
11.23.1 Qmatic Company Details
11.23.2 Qmatic Business Overview
11.23.3 Qmatic Customer Journey Management Introduction
11.23.4 Qmatic Revenue in Customer Journey Management Business (2018-2023)
11.23.5 Qmatic Recent Developments
12 Analyst's Viewpoints/Conclusions
13 Appendix
13.1 Research Methodology
13.1.1 Methodology/Research Approach
13.1.2 Data Source
13.2 Disclaimer
13.3 Author Details

List of Figure

List of Tables
Table 1. Global Customer Journey Management Market Size Growth Rate by Type (US$ Million), 2018 VS 2023 VS 2033
Table 2. Key Players of Cloud-based
Table 3. Key Players of On-premise
Table 4. Global Customer Journey Management Market Size Growth Rate by Application (US$ Million), 2018 VS 2023 VS 2033
Table 5. Global Customer Journey Management Market Size Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2023 VS 2033
Table 6. Global Customer Journey Management Market Size by Region (2018-2023) & (US$ Million)
Table 7. Global Customer Journey Management Market Share by Region (2018-2023)
Table 8. Global Customer Journey Management Forecasted Market Size by Region (2024-2033) & (US$ Million)
Table 9. Global Customer Journey Management Market Share by Region (2024-2033)
Table 10. Customer Journey Management Market Trends
Table 11. Customer Journey Management Market Drivers
Table 12. Customer Journey Management Market Challenges
Table 13. Customer Journey Management Market Restraints
Table 14. Global Customer Journey Management Revenue by Players (2018-2023) & (US$ Million)
Table 15. Global Customer Journey Management Revenue Share by Players (2018-2023)
Table 16. Global Top Customer Journey Management by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2023)
Table 17. Global Customer Journey Management Industry Ranking 2021 VS 2023 VS 2023
Table 18. Global 5 Largest Players Market Share by Customer Journey Management Revenue (CR5 and HHI) & (2018-2023)
Table 19. Global Key Players of Customer Journey Management, Headquarters and Area Served
Table 20. Global Key Players of Customer Journey Management, Product and Application
Table 21. Global Key Players of Customer Journey Management, Product and Application
Table 22. Mergers & Acquisitions, Expansion Plans
Table 23. Global Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 24. Global Customer Journey Management Revenue Market Share by Type (2018-2023)
Table 25. Global Customer Journey Management Forecasted Market Size by Type (2024-2033) & (US$ Million)
Table 26. Global Customer Journey Management Revenue Market Share by Type (2024-2033)
Table 27. Global Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 28. Global Customer Journey Management Revenue Share by Application (2018-2023)
Table 29. Global Customer Journey Management Forecasted Market Size by Application (2024-2033) & (US$ Million)
Table 30. Global Customer Journey Management Revenue Share by Application (2024-2033)
Table 31. North America Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 32. North America Customer Journey Management Market Size by Type (2024-2033) & (US$ Million)
Table 33. North America Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 34. North America Customer Journey Management Market Size by Application (2024-2033) & (US$ Million)
Table 35. North America Customer Journey Management Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2023 VS 2033
Table 36. North America Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)
Table 37. North America Customer Journey Management Market Size by Country (2024-2033) & (US$ Million)
Table 38. Europe Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 39. Europe Customer Journey Management Market Size by Type (2024-2033) & (US$ Million)
Table 40. Europe Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 41. Europe Customer Journey Management Market Size by Application (2024-2033) & (US$ Million)
Table 42. Europe Customer Journey Management Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2023 VS 2033
Table 43. Europe Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)
Table 44. Europe Customer Journey Management Market Size by Country (2024-2033) & (US$ Million)
Table 45. China Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 46. China Customer Journey Management Market Size by Type (2024-2033) & (US$ Million)
Table 47. China Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 48. China Customer Journey Management Market Size by Application (2024-2033) & (US$ Million)
Table 49. Asia Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 50. Asia Customer Journey Management Market Size by Type (2024-2033) & (US$ Million)
Table 51. Asia Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 52. Asia Customer Journey Management Market Size by Application (2024-2033) & (US$ Million)
Table 53. Asia Customer Journey Management Growth Rate (CAGR) by Region (US$ Million): 2018 VS 2023 VS 2033
Table 54. Asia Customer Journey Management Market Size by Region (2018-2023) & (US$ Million)
Table 55. Asia Customer Journey Management Market Size by Region (2024-2033) & (US$ Million)
Table 56. Middle East, Africa, and Latin America Customer Journey Management Market Size by Type (2018-2023) & (US$ Million)
Table 57. Middle East, Africa, and Latin America Customer Journey Management Market Size by Type (2024-2033) & (US$ Million)
Table 58. Middle East, Africa, and Latin America Customer Journey Management Market Size by Application (2018-2023) & (US$ Million)
Table 59. Middle East, Africa, and Latin America Customer Journey Management Market Size by Application (2024-2033) & (US$ Million)
Table 60. Middle East, Africa, and Latin America Customer Journey Management Growth Rate (CAGR) by Country (US$ Million): 2018 VS 2023 VS 2033
Table 61. Middle East, Africa, and Latin America Customer Journey Management Market Size by Country (2018-2023) & (US$ Million)
Table 62. Middle East, Africa, and Latin America Customer Journey Management Market Size by Country (2024-2033) & (US$ Million)
Table 63. Adob​​e Inc. Company Details
Table 64. Adob​​e Inc. Business Overview
Table 65. Adob​​e Inc. Customer Journey Management Product
Table 66. Adob​​e Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 67. Adob​​e Inc. Recent Developments
Table 68. CustomerThink Corp. Company Details
Table 69. CustomerThink Corp. Business Overview
Table 70. CustomerThink Corp. Customer Journey Management Product
Table 71. CustomerThink Corp. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 72. CustomerThink Corp. Recent Developments
Table 73. Genesys Company Details
Table 74. Genesys Business Overview
Table 75. Genesys Customer Journey Management Product
Table 76. Genesys Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 77. Genesys Recent Developments
Table 78. HCL Technologies Limited Company Details
Table 79. HCL Technologies Limited Business Overview
Table 80. HCL Technologies Limited Customer Journey Management Product
Table 81. HCL Technologies Limited Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 82. HCL Technologies Limited Recent Developments
Table 83. Medallia Inc. Company Details
Table 84. Medallia Inc. Business Overview
Table 85. Medallia Inc. Customer Journey Management Product
Table 86. Medallia Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 87. Medallia Inc. Recent Developments
Table 88. MoEngage, Inc. Company Details
Table 89. MoEngage, Inc. Business Overview
Table 90. MoEngage, Inc. Customer Journey Management Product
Table 91. MoEngage, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 92. MoEngage, Inc. Recent Developments
Table 93. NEC Corporation Company Details
Table 94. NEC Corporation Business Overview
Table 95. NEC Corporation Customer Journey Management Product
Table 96. NEC Corporation Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 97. NEC Corporation Recent Developments
Table 98. NICE Ltd. Company Details
Table 99. NICE Ltd. Business Overview
Table 100. NICE Ltd. Customer Journey Management Product
Table 101. NICE Ltd. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 102. NICE Ltd. Recent Developments
Table 103. Oracle Corporation Company Details
Table 104. Oracle Corporation Business Overview
Table 105. Oracle Corporation Customer Journey Management Product
Table 106. Oracle Corporation Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 107. Oracle Corporation Recent Developments
Table 108. Pegasystems Inc. Company Details
Table 109. Pegasystems Inc. Business Overview
Table 110. Pegasystems Inc. Customer Journey Management Product
Table 111. Pegasystems Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 112. Pegasystems Inc. Recent Developments
Table 113. Quadient Group Company Details
Table 114. Quadient Group Business Overview
Table 115. Quadient Group Customer Journey Management Product
Table 116. Quadient Group Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 117. Quadient Group Recent Developments
Table 118. Salesforce.com, Inc. Company Details
Table 119. Salesforce.com, Inc. Business Overview
Table 120. Salesforce.com, Inc. Customer Journey Management Product
Table 121. Salesforce.com, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 122. Salesforce.com, Inc. Recent Developments
Table 123. SAP SE Company Details
Table 124. SAP SE Business Overview
Table 125. SAP SE Customer Journey Management Product
Table 126. SAP SE Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 127. SAP SE Recent Developments
Table 128. SAS Institute Inc. Company Details
Table 129. SAS Institute Inc. Business Overview
Table 130. SAS Institute Inc. Customer Journey Management Product
Table 131. SAS Institute Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 132. SAS Institute Inc. Recent Developments
Table 133. SVMK Inc. Company Details
Table 134. SVMK Inc. Business Overview
Table 135. SVMK Inc. Customer Journey Management Product
Table 136. SVMK Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 137. SVMK Inc. Recent Developments
Table 138. Thematic Analysis Inc. Company Details
Table 139. Thematic Analysis Inc. Business Overview
Table 140. Thematic Analysis Inc. Customer Journey Management Product
Table 141. Thematic Analysis Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 142. Thematic Analysis Inc. Recent Developments
Table 143. Totango, Inc. Company Details
Table 144. Totango, Inc. Business Overview
Table 145. Totango, Inc. Customer Journey Management Product
Table 146. Totango, Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 147. Totango, Inc. Recent Developments
Table 148. UXPressia Inc. Company Details
Table 149. UXPressia Inc. Business Overview
Table 150. UXPressia Inc. Customer Journey Management Product
Table 151. UXPressia Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 152. UXPressia Inc. Recent Developments
Table 153. Verint group Company Details
Table 154. Verint group Business Overview
Table 155. Verint group Customer Journey Management Product
Table 156. Verint group Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 157. Verint group Recent Developments
Table 158. WalkMe Inc Company Details
Table 159. WalkMe Inc Business Overview
Table 160. WalkMe Inc Customer Journey Management Product
Table 161. WalkMe Inc Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 162. WalkMe Inc Recent Developments
Table 163. Zendesk Inc. Company Details
Table 164. Zendesk Inc. Business Overview
Table 165. Zendesk Inc. Customer Journey Management Product
Table 166. Zendesk Inc. Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 167. Zendesk Inc. Recent Developments
Table 168. Zoho Corporation Pvt. Ltd Company Details
Table 169. Zoho Corporation Pvt. Ltd Business Overview
Table 170. Zoho Corporation Pvt. Ltd Customer Journey Management Product
Table 171. Zoho Corporation Pvt. Ltd Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 172. Zoho Corporation Pvt. Ltd Recent Developments
Table 173. Qmatic Company Details
Table 174. Qmatic Business Overview
Table 175. Qmatic Customer Journey Management Product
Table 176. Qmatic Revenue in Customer Journey Management Business (2018-2023) & (US$ Million)
Table 177. Qmatic Recent Developments
Table 178. Research Programs/Design for This Report
Table 179. Key Data Information from Secondary Sources
Table 180. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Customer Journey Management Market Size Growth Rate by Type, 2018 VS 2023 VS 2033 (US$ Million)
Figure 2. Global Customer Journey Management Market Share by Type: 2023 VS 2033
Figure 3. Cloud-based Features
Figure 4. On-premise Features
Figure 5. Global Customer Journey Management Market Size Growth Rate by Application, 2018 VS 2023 VS 2033 (US$ Million)
Figure 6. Global Customer Journey Management Market Share by Application: 2023 VS 2033
Figure 7. Automotive and Transport Case Studies
Figure 8. Business and Finance Case Studies
Figure 9. Chemicals Case Studies
Figure 10. Consumer Goods and Services Case Studies
Figure 11. Food and Beverage Case Studies
Figure 12. Government and Public Sector Case Studies
Figure 13. Others Case Studies
Figure 14. Customer Journey Management Report Years Considered
Figure 15. Global Customer Journey Management Market Size (US$ Million), Year-over-Year: 2018-2033
Figure 16. Global Customer Journey Management Market Size, (US$ Million), 2018 VS 2023 VS 2033
Figure 17. Global Customer Journey Management Market Share by Region: 2023 VS 2033
Figure 18. Global Customer Journey Management Market Share by Players in 2023
Figure 19. Global Top Customer Journey Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Journey Management as of 2023)
Figure 20. The Top 10 and 5 Players Market Share by Customer Journey Management Revenue in 2023
Figure 21. North America Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 22. North America Customer Journey Management Market Share by Type (2018-2033)
Figure 23. North America Customer Journey Management Market Share by Application (2018-2033)
Figure 24. North America Customer Journey Management Market Share by Country (2018-2033)
Figure 25. United States Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 26. Canada Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 27. Europe Customer Journey Management Market Size YoY (2018-2033) & (US$ Million)
Figure 28. Europe Customer Journey Management Market Share by Type (2018-2033)
Figure 29. Europe Customer Journey Management Market Share by Application (2018-2033)
Figure 30. Europe Customer Journey Management Market Share by Country (2018-2033)
Figure 31. Germany Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 32. France Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 33. U.K. Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 34. Italy Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 35. Russia Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 36. Nordic Countries Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 37. China Customer Journey Management Market Size YoY (2018-2033) & (US$ Million)
Figure 38. China Customer Journey Management Market Share by Type (2018-2033)
Figure 39. China Customer Journey Management Market Share by Application (2018-2033)
Figure 40. Asia Customer Journey Management Market Size YoY (2018-2033) & (US$ Million)
Figure 41. Asia Customer Journey Management Market Share by Type (2018-2033)
Figure 42. Asia Customer Journey Management Market Share by Application (2018-2033)
Figure 43. Asia Customer Journey Management Market Share by Region (2018-2033)
Figure 44. Japan Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 45. South Korea Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 46. China Taiwan Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 47. Southeast Asia Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 48. India Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 49. Australia Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 50. Middle East, Africa, and Latin America Customer Journey Management Market Size YoY (2018-2033) & (US$ Million)
Figure 51. Middle East, Africa, and Latin America Customer Journey Management Market Share by Type (2018-2033)
Figure 52. Middle East, Africa, and Latin America Customer Journey Management Market Share by Application (2018-2033)
Figure 53. Middle East, Africa, and Latin America Customer Journey Management Market Share by Country (2018-2033)
Figure 54. Brazil Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 55. Mexico Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 56. Turkey Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 57. Saudi Arabia Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 58. Israel Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 59. GCC Countries Customer Journey Management Market Size YoY Growth (2018-2033) & (US$ Million)
Figure 60. Adob​​e Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 61. CustomerThink Corp. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 62. Genesys Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 63. HCL Technologies Limited Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 64. Medallia Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 65. MoEngage, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 66. NEC Corporation Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 67. NICE Ltd. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 68. Oracle Corporation Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 69. Pegasystems Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 70. Quadient Group Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 71. Salesforce.com, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 72. SAP SE Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 73. SAS Institute Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 74. SVMK Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 75. Thematic Analysis Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 76. Totango, Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 77. UXPressia Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 78. Verint group Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 79. WalkMe Inc Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 80. Zendesk Inc. Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 81. Zoho Corporation Pvt. Ltd Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 82. Qmatic Revenue Growth Rate in Customer Journey Management Business (2018-2023)
Figure 83. Bottom-up and Top-down Approaches for This Report
Figure 84. Data Triangulation
Figure 85. Key Executives Interviewed