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Global Cloud Based ITSM Industry Outlook 2024: Overview, Opportunities, Key Companies and Forecast to 2034


Published on: 2024-01-04 | No of Pages : 320 | Industry : Service & Software

Publisher : GRD Survey | Format : PDF

Global Cloud Based ITSM Industry Outlook 2024: Overview, Opportunities, Key Companies and Forecast to 2034

Executive Summary

According to GRD Survey data, the global Cloud Based ITSM market is estimated at million US$ in 2021 and is expected to million US$ by the end of 2028, growing at a CAGR of % in the forecast period from 2022 to 2028.

This report studies the Cloud Based ITSM market dynamics from angles such as new entries, mergers and acquisitions, fundings, exit and major technology breakthroughs. Market performance is evaluated through market size (Million USD) by players, regions, product types and end industries. This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

Geographically, this report is segmented into several key regions, with revenue, market share and growth Rate of Cloud Based ITSM in these regions, from 2016 to 2027, covering
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Italy, Spain and Russia, etc.)
Asia-Pacific (China, Japan, Korea, Southeast Asia, India, Australia)
South America (Brazil, Argentina, Colombia, etc.)
Middle East and Africa (Turkey, Saudi Arabia, South Africa, etc.)

Market Snapshot, By Product Type
Operations & Performance Management
Service Portfolio Management
Configuration & Change Management
Dashboard Analysis & Management
Others

Market Snapshot, By Application
Government
BFSI
IT & Telecom
Energy & Utilities
Healthcare
Others

Main Market Players Analyzed in this report, including
Zoho
Sysaid Technologies
Serena Software
Samanage
Landesk Software
Freshdesk
Cloudhealth Technologies

The study objectives of this report are
To study and analyze the global Cloud Based ITSM market size (Million USD) by company, key regions/countries, products and application, history data from 2016 to 2020, and forecast to 2027.
To understand industry structure of Cloud Based ITSM market by identifying its various subsegments.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To identify the key global Cloud Based ITSM manufacturers and regional typical players, to define, describe and analyze their sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Cloud Based ITSM market with respect to individual growth trends, future prospects, and their contribution to the total market.
To project the value and volume of Cloud Based ITSM submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Cloud Based ITSM are as follows
History Year2016-2020
Base Year2020
Estimated Year2021
Forecast Year 2021 to 2027

This report includes the estimation of market size from top-down approach by analyzing major submarkets and their major driving factors, and verified from bottom-up approaches. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified from primary sources.

For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders Considered in the study
Raw material vendors
Distributors/traders/wholesalers/suppliers
Regulatory authorities, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade/Industrial associations
End-use industries

Table of Content

Table of Contents

1 Market Definition & Scope
1.1 Definition & Scope
1.2 Cloud Based ITSM Product Specifications
1.3 Main Events (Entry, M&A, Exit, Technology and Capital Activity)
1.4 Global Cloud Based ITSM Market Performance and Outlook

2 Market Development Performance under COVID-19
2.1 Influencing Factors of Industry Development in the Next Five Years
2.1.1 Drivers
2.1.2 Restraints
2.1.3 Opportunities
2.2 Porter’s Five Forces Analysis
2.3 Comparison of Alternatives and Cloud Based ITSM

3 3 Industrial Lift Cycle and Main Buyers Analysis
3.1 Industry Life Cycle Analysis
3.2 Key Buying Industries/Consumers
3.2.1 Major Buyers in Government
3.2.2 Major Buyers in BFSI

4 Market Segment: by Type
4.1 Cloud Based ITSM Type Introduction
4.1.1 Operations & Performance Management
4.1.2 Service Portfolio Management
4.1.3 Configuration & Change Management
4.1.4 Dashboard Analysis & Management
4.1.5 Others
4.2 Global Cloud Based ITSM Revenue by Type 2016-2021

5 Market Segment: by Application
5.1 Cloud Based ITSM Type Introduction
5.1.1 Government
5.1.2 BFSI
5.1.3 IT & Telecom
5.1.3 Energy & Utilities
5.1.4 Healthcare
5.1.5 Others
5.2 Global Cloud Based ITSM Revenue by Application 2016-2021

6 Marke Segment: by Region
6.1 Global Cloud Based ITSM Market by Region
6.2 North America Cloud Based ITSM Market 2016-2021
6.3 Europe Cloud Based ITSM Market 2016-2021
6.4 Asia Pacific Cloud Based ITSM Market 2016-2021
6.5 South America Cloud Based ITSM Market 2016-2021
6.6 Middle East and Africa Cloud Based ITSM Market 2016-2021

7 North America
7.1 North America Cloud Based ITSM Market by Country 2016-2021
7.2 United States
7.3 Canada
7.4 Mexico

8 Europe
8.1 Europe Cloud Based ITSM Market by Country 2016-2021
8.2 Germany
8.3 France
8.4 UK
8.5 Italy
8.6 Russia
8.7 Spain

9 Asia Pacific
9.1 Asia Pacific Cloud Based ITSM Market by Country 2016-2021
9.2 China
9.3 Japan
9.4 Korea
9.5 Southeast Asia
9.6 India
9.7 Australia

10 South America
10.1 South America Cloud Based ITSM Market by Country 2016-2021
10.2 Brazil
10.3 Argentina
10.4 Colombia

11 Middle East and Africa
11.1 Middle East and Africa Cloud Based ITSM Market by Country 2016-2021
11.2 Turkey
11.3 Saudi Arabia
11.4 South Africa

12 Key Participants Company Information
12.1 Zoho
12.1.1 Zoho Company Information
12.1.2 Zoho Cloud Based ITSM Product Portfolio, Specification and Application
12.1.3 Zoho Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.1.4 Zoho Key Development
12.2 Sysaid Technologies
12.2.1 Sysaid Technologies Company Information
12.2.2 Sysaid Technologies Cloud Based ITSM Product Portfolio, Specification and Application
12.2.3 Sysaid Technologies Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.2.4 Sysaid Technologies Key Development
12.3 Serena Software
12.3.1 Serena Software Company Information
12.3.2 Serena Software Cloud Based ITSM Product Portfolio, Specification and Application
12.3.3 Serena Software Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.3.4 Serena Software Key Development
12.4 Samanage
12.4.1 Samanage Company Information
12.4.2 Samanage Cloud Based ITSM Product Portfolio, Specification and Application
12.4.3 Samanage Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.4.4 Samanage Key Development
12.5 Landesk Software
12.5.1 Landesk Software Company Information
12.5.2 Landesk Software Cloud Based ITSM Product Portfolio, Specification and Application
12.5.3 Landesk Software Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.5.4 Landesk Software Key Development
12.6 Freshdesk
12.6.1 Freshdesk Company Information
12.6.2 Freshdesk Cloud Based ITSM Product Portfolio, Specification and Application
12.6.3 Freshdesk Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.6.4 Freshdesk Key Development
12.7 Cloudhealth Technologies
12.7.1 Cloudhealth Technologies Company Information
12.7.2 Cloudhealth Technologies Cloud Based ITSM Product Portfolio, Specification and Application
12.7.3 Cloudhealth Technologies Cloud Based ITSM Revenue and Gross Margin (2019-2021)
12.7.4 Freshdesk Key Development

13 Global Cloud Based ITSM Market Forecast by Region by Type and by Application
13.1 Global Cloud Based ITSM Revenue Forecast 2022-2027
13.2 Global Cloud Based ITSM Forecast by Regions
13.3 Global Cloud Based ITSM Forecast by Type
13.4 Global Cloud Based ITSM Forecast by Application

14 Analyst Views and Conclusions

15 Methodology and Data Source
15.1 Methodology
15.2 Research Data Source
15.2.1 Secondary Data
15.2.2 Primary Data
15.2.3 Market Size Estimation
15.3 Legal Disclaimer

List of Figure

List of Tables

Table 1: Global Cloud Based ITSM Production Specifications
Table 2: Drivers in Cloud Based ITSM Market
Table 3: Restraints Cloud Based ITSM Market
Table 4: Opportunity in Cloud Based ITSM Market
Table 5: Comparion of Alternative and Cloud Based ITSM
Table 6: Cloud Based ITSM Raw Materials Key Suppliers List
Table 7: Cloud Based ITSM Distributors List
Table 8: Cloud Based ITSM Major Buyers in Application One
Table 9: Cloud Based ITSM Major Buyers in Application Two
Table 10: Cloud Based ITSM Major Buyers in Application Three
Table 11: Global Cloud Based ITSM Revenue (Million USD) by Type 2016-2021
Table 12: Global Cloud Based ITSM Revenue Market Share by Type 2016-2021
Table 18: Global Cloud Based ITSM Revenue (Million USD) by Application 2016-2021
Table 19: Global Cloud Based ITSM Revenue Market Share by Application 2016-2021
Table 20: Global Cloud Based ITSM Revenue (Million USD) by Region 2016-2021
Table 21: Global Cloud Based ITSM Revenue Market Share by Region 2016-2021
Table 22: North America Cloud Based ITSM Revenue (Million USD) by Country 2016-2021
Table 23: North America Cloud Based ITSM Revenue Market Share by Country 2016-2021)
Table 24: Europe Cloud Based ITSM Revenue (Million USD) by Country 2016-2021
Table 25: Europe Cloud Based ITSM Revenue Market Share by Country 2016-2021)
Table 26: Asia Pacific Cloud Based ITSM Revenue (Million USD) by Country 2016-2021
Table 27: Asia Pacific Cloud Based ITSM Revenue Market Share by Country 2016-2021)
Table 28: South America Cloud Based ITSM Revenue (Million USD) by Country 2016-2021
Table 29: South America Cloud Based ITSM Revenue Market Share by Country 2016-2021)
Table 30: Middle East and Africa Cloud Based ITSM Revenue (Million USD) by Country 2016-2021
Table 31: Middle East and Africa Cloud Based ITSM Revenue Market Share by Country 2016-2021)
Table 32 Zoho Company Information
Table 33 Zoho Cloud Based ITSM Product Portfolio, Specification and Application
Table 34 Zoho Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 35 Sysaid Technologies Company Information
Table 36 Sysaid Technologies Cloud Based ITSM Product Portfolio, Specification and Application
Table 37 Sysaid Technologies Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 38 Serena Software Company Information
Table 39 Serena Software Cloud Based ITSM Product Portfolio, Specification and Application
Table 40 Serena Software Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 41 Samanage Company Information
Table 42 Samanage Cloud Based ITSM Product Portfolio, Specification and Application
Table 43 Samanage Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 44 Landesk Software Company Information
Table 45 Landesk Software Cloud Based ITSM Product Portfolio, Specification and Application
Table 46 Landesk Software Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 47 Freshdesk Company Information
Table 48 Freshdesk Cloud Based ITSM Product Portfolio, Specification and Application
Table 49 Freshdesk Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 50 Cloudhealth Technologies Company Information
Table 51 Cloudhealth Technologies Cloud Based ITSM Product Portfolio, Specification and Application
Table 52 Cloudhealth Technologies Cloud Based ITSM Revenue and Gross Margin (2019-2021)
Table 59: Global Cloud Based ITSM Revenue (Million USD) Forecast by Region (2022-2027)
Table 60: Global Cloud Based ITSM Revenue Market Share Forecast by Region (2022-2027)
Table 61: Global Cloud Based ITSM Revenue (Million USD) Forecast by Type (2022-2027)
Table 62: Global Cloud Based ITSM Revenue Market Share Forecast by Type (2022-2027)
Table 63: Global Cloud Based ITSM Revenue (Million USD) Forecast by Application (2022-2027)
Table 64: Global Cloud Based ITSM Revenue Market Share Forecast by Application (2022-2027)


List of Figures

Figure 1: Cloud Based ITSM Picture
Figure 2: Global Cloud Based ITSM Market Size (Million USD) and Growth Rate (2016-2027)
Figure 3: Porter's Five Forces Analysis
Figure 4: Cloud Based ITSM Industry Life Cycle
Figure 5: Product Picture of Operations & Performance Management
Figure 6: Product Picture of Service Portfolio Management
Figure 9: Global Cloud Based ITSM Revenue Market Share by Type, 2020
Figure 10: Cloud Based ITSM in Government
Figure 11: Global Cloud Based ITSM Market: Government 2016-2021
Figure 12: Cloud Based ITSM in BFSI
Figure 13: Global Cloud Based ITSM Market: BFSI 2016-2021
Figure 14: Global Cloud Based ITSM Revenue Market Share by Application, 2020
Figure 15: Global Cloud Based ITSM Revenue Market Share by Region 2016-2021
Figure 16: North America Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 7: Europe Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 8: Asia Pacific Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 9: South America Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 10: Middle East and Africa Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 11: North America Cloud Based ITSM Revenue Market Share by Country, 2020
Figure 12: United States Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 13: Canada Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 14: Mexico Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 15: Europe Cloud Based ITSM Revenue Market Share by Country, 2020
Figure 16: Germany Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 17: France Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 18: UK Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 19: Italy Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 20: Russia Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 21: Spain Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 22: Asia Pacific Cloud Based ITSM Revenue Market Share by Country, 2020
Figure 23: China Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 24: Japan Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 25: Korea Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 26: Southeast Asia Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 27: India Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 28: Australia Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 29: South America Cloud Based ITSM Revenue Market Share by Country, 2020
Figure 30: Brazil Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 31: Argentina Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 32: Colombia Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 33: Middle East and Africa Cloud Based ITSM Revenue Market Share by Country, 2020
Figure 34: Turkey Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 35: Saudi Arabia Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 36: South Africa Cloud Based ITSM Revenue (Million USD) Status 2016-2021
Figure 37: Zoho Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 38: Sysaid Technologies Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 39: Serena Software Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 40: Samanage Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 41: Landesk Software Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 42: Freshdesk Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 43: Cloudhealth Technologies Cloud Based ITSM Revenue Market Share Globally (2019-2021)
Figure 47: Global Cloud Based ITSM Revenue (Million USD) Forecast (2022-2027)