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Global Service Delivery Automation Industry Outlook 2024: Overview, Opportunities, Key Companies and Forecast to 2034


Published on: 2024-01-04 | No of Pages : 411 | Industry : Service & Software

Publisher : GRD Survey | Format : PDF

Global Service Delivery Automation Industry Outlook 2024: Overview, Opportunities, Key Companies and Forecast to 2034

Executive Summary

According to GRD Survey data, the global Service Delivery Automation market is estimated at 3140 million US$ in 2021 and is expected to 9520 million US$ by the end of 2028, growing at a CAGR of 17.2% in the forecast period from 2022 to 2028.

This report studies the Service Delivery Automation market dynamics from angles such as new entries, mergers and acquisitions, fundings, exit and major technology breakthroughs. Market performance is evaluated through market size (Million USD) by players, regions, product types and end industries. This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.

Geographically, this report is segmented into several key regions, with revenue, market share and growth Rate of Service Delivery Automation in these regions, from 2016 to 2027, covering
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Italy, Spain and Russia, etc.)
Asia-Pacific (China, Japan, Korea, Southeast Asia, India, Australia)
South America (Brazil, Argentina, Colombia, etc.)
Middle East and Africa (Turkey, Saudi Arabia, South Africa, etc.)

Market Snapshot, By Product Type
IT Process Automation
Business Process Automation

Market Snapshot, By Application
BFSI
IT, Telecommunication & Media
Travel, Hospitality & Transportation
Retail & Consumer Goods
Healthcare & Pharmaceuticals
Manufacturing & Logistics
Others

Main Market Players Analyzed in this report, including
IBM
Xerox
Uipath SRL
Sutherland Global Services
Softomotive
Openspan
Nice Systems
Ipsoft
Genfour
Exilant Technologies
Celaton Limited
Blue Prism
Automation Anywhere
Arago

The study objectives of this report are
To study and analyze the global Service Delivery Automation market size (Million USD) by company, key regions/countries, products and application, history data from 2016 to 2020, and forecast to 2027.
To understand industry structure of Service Delivery Automation market by identifying its various subsegments.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
To identify the key global Service Delivery Automation manufacturers and regional typical players, to define, describe and analyze their sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Service Delivery Automation market with respect to individual growth trends, future prospects, and their contribution to the total market.
To project the value and volume of Service Delivery Automation submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Service Delivery Automation are as follows
History Year2016-2020
Base Year2020
Estimated Year2021
Forecast Year 2021 to 2027

This report includes the estimation of market size from top-down approach by analyzing major submarkets and their major driving factors, and verified from bottom-up approaches. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified from primary sources.

For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders Considered in the study
Raw material vendors
Distributors/traders/wholesalers/suppliers
Regulatory authorities, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade/Industrial associations
End-use industries

Table of Content

Global Service Delivery Automation Industry Outlook 2022: Overview, Opportunities, Key Companies and Forecast to 2028.pdf

List of Figure

Table of Contents

1 Market Definition & Scope
1.1 Definition & Scope
1.2 Service Delivery Automation Product Specifications
1.3 Main Events (Entry, M&A, Exit, Technology and Capital Activity)
1.4 Global Service Delivery Automation Market Performance and Outlook

2 Market Development Performance under COVID-19
2.1 Influencing Factors of Industry Development in the Next Five Years
2.1.1 Drivers
2.1.2 Restraints
2.1.3 Opportunities
2.2 Porter’s Five Forces Analysis
2.3 Comparison of Alternatives and Service Delivery Automation

3 3 Industrial Lift Cycle and Main Buyers Analysis
3.1 Industry Life Cycle Analysis
3.2 Key Buying Industries/Consumers
3.2.1 Major Buyers in BFSI
3.2.2 Major Buyers in IT, Telecommunication & Media

4 Market Segment: by Type
4.1 Service Delivery Automation Type Introduction
4.1.1 IT Process Automation
4.1.2 Business Process Automation
4.2 Global Service Delivery Automation Revenue by Type 2016-2021

5 Market Segment: by Application
5.1 Service Delivery Automation Type Introduction
5.1.1 BFSI
5.1.2 IT, Telecommunication & Media
5.1.3 Travel, Hospitality & Transportation
5.1.3 Retail & Consumer Goods
5.1.4 Healthcare & Pharmaceuticals
5.1.5 Manufacturing & Logistics
5.1.6 Others
5.2 Global Service Delivery Automation Revenue by Application 2016-2021

6 Marke Segment: by Region
6.1 Global Service Delivery Automation Market by Region
6.2 North America Service Delivery Automation Market 2016-2021
6.3 Europe Service Delivery Automation Market 2016-2021
6.4 Asia Pacific Service Delivery Automation Market 2016-2021
6.5 South America Service Delivery Automation Market 2016-2021
6.6 Middle East and Africa Service Delivery Automation Market 2016-2021

7 North America
7.1 North America Service Delivery Automation Market by Country 2016-2021
7.2 United States
7.3 Canada
7.4 Mexico

8 Europe
8.1 Europe Service Delivery Automation Market by Country 2016-2021
8.2 Germany
8.3 France
8.4 UK
8.5 Italy
8.6 Russia
8.7 Spain

9 Asia Pacific
9.1 Asia Pacific Service Delivery Automation Market by Country 2016-2021
9.2 China
9.3 Japan
9.4 Korea
9.5 Southeast Asia
9.6 India
9.7 Australia

10 South America
10.1 South America Service Delivery Automation Market by Country 2016-2021
10.2 Brazil
10.3 Argentina
10.4 Colombia

11 Middle East and Africa
11.1 Middle East and Africa Service Delivery Automation Market by Country 2016-2021
11.2 Turkey
11.3 Saudi Arabia
11.4 South Africa

12 Key Participants Company Information
12.1 IBM
12.1.1 IBM Company Information
12.1.2 IBM Service Delivery Automation Product Portfolio, Specification and Application
12.1.3 IBM Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.1.4 IBM Key Development
12.2 Xerox
12.2.1 Xerox Company Information
12.2.2 Xerox Service Delivery Automation Product Portfolio, Specification and Application
12.2.3 Xerox Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.2.4 Xerox Key Development
12.3 Uipath SRL
12.3.1 Uipath SRL Company Information
12.3.2 Uipath SRL Service Delivery Automation Product Portfolio, Specification and Application
12.3.3 Uipath SRL Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.3.4 Uipath SRL Key Development
12.4 Sutherland Global Services
12.4.1 Sutherland Global Services Company Information
12.4.2 Sutherland Global Services Service Delivery Automation Product Portfolio, Specification and Application
12.4.3 Sutherland Global Services Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.4.4 Sutherland Global Services Key Development
12.5 Softomotive
12.5.1 Softomotive Company Information
12.5.2 Softomotive Service Delivery Automation Product Portfolio, Specification and Application
12.5.3 Softomotive Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.5.4 Softomotive Key Development
12.6 Openspan
12.6.1 Openspan Company Information
12.6.2 Openspan Service Delivery Automation Product Portfolio, Specification and Application
12.6.3 Openspan Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.6.4 Openspan Key Development
12.7 Nice Systems
12.7.1 Nice Systems Company Information
12.7.2 Nice Systems Service Delivery Automation Product Portfolio, Specification and Application
12.7.3 Nice Systems Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.7.4 Openspan Key Development
12.9 Genfour
12.9.1 Genfour Company Information
12.9.2 Genfour Service Delivery Automation Product Portfolio, Specification and Application
12.9.3 Genfour Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.9.4 Genfour Key Development
12.8 Ipsoft
12.8.1 Ipsoft Company Information
12.8.2 Ipsoft Service Delivery Automation Product Portfolio, Specification and Application
12.8.3 Ipsoft Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.8.4 Ipsoft Key Development
12.11 Celaton Limited
12.11.1 Celaton Limited Company Information
12.11.2 Celaton Limited Service Delivery Automation Product Portfolio, Specification and Application
12.11.3 Celaton Limited Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.11.4 Celaton Limited Key Development
12.12 Blue Prism
12.12.1 Blue Prism Company Information
12.12.2 Blue Prism Service Delivery Automation Product Portfolio, Specification and Application
12.12.3 Blue Prism Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.12.4 Blue Prism Key Development
12.13 Automation Anywhere
12.13.1 Automation Anywhere Company Information
12.13.2 Automation Anywhere Service Delivery Automation Product Portfolio, Specification and Application
12.13.3 Automation Anywhere Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.13.4 Automation Anywhere Key Development
12.14 Arago
12.14.1 Arago Company Information
12.14.2 Arago Service Delivery Automation Product Portfolio, Specification and Application
12.14.3 Arago Service Delivery Automation Revenue and Gross Margin (2019-2021)
12.14.4 Arago Key Development

13 Global Service Delivery Automation Market Forecast by Region by Type and by Application
13.1 Global Service Delivery Automation Revenue Forecast 2022-2027
13.2 Global Service Delivery Automation Forecast by Regions
13.3 Global Service Delivery Automation Forecast by Type
13.4 Global Service Delivery Automation Forecast by Application

14 Analyst Views and Conclusions

15 Methodology and Data Source
15.1 Methodology
15.2 Research Data Source
15.2.1 Secondary Data
15.2.2 Primary Data
15.2.3 Market Size Estimation
15.3 Legal Disclaimer