Table of Content

Table of Content
1 Industrial Chain Overview
1.1 Agent Performance Optimization (APO) Industry
1.1.1 Overview
Figure Agent Performance Optimization (APO) Picture List
1.1.2 Characteristics of Agent Performance Optimization (APO)
1.2 Upstream
1.2.1 Major Materials
1.2.2 Manufacturing Overview
1.3 Product List By Type
1.3.1 Cloud Based
1.3.2 On Premises
1.4 End-Use List
1.4.1 Demand in Small & Mid-sized Businesses
1.4.2 Demand in Large Enterprises
1.5 Global Market Overview
1.5.1 Global Market Size and Forecast, 2017-2027
Figure Global Market Size and Forecast with Growth Rate, 2017-2027
1.5.2 Global Market Size and Forecast by Geography with CAGR, 2017-2027
Table Global Market Size and Forecast by Geography with Growth Rate, 2017-2027
1.5.3 Global Market Size and Forecast by Product Type with CAGR, 2017-2027
Table Global Market Size and Forecast by Type with Growth Rate, 2017-2027
1.5.4 Global Market Size and Forecast by End-Use with CAGR, 2017-2027
Table Global Market Size and Forecast by End-Use with Growth Rate, 2017-2027
2 Global Production & Consumption by Geography
2.1 Global Production & Consumption
2.1.1 Global Production
Figure Global Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Global Production Amount Status and Growth Rate by Geography, 2017-2021, in Million USD
2.1.2 Global Consumption
Figure Global Market Amount and Growth Rate, 2017-2021, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2017-2021, in Million USD
2.2 Geographic Production & Consumption
2.2.1 Production
2.2.1.1 Asia-Pacific
Figure Asia-Pacific Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.2 North America
Figure North America Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.3 South America
Figure South America Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.4 Europe
Figure Europe Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.5 Middle East & Africa
Figure Middle East & Africa Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.2 Consumption
2.2.2.1 Asia-Pacific
Figure Asia-Pacific Market Amount and Growth Rate, 2017-2021, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.2 North America
Figure North America Market Amount and Growth Rate, 2017-2021, in Million USD
Table North America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.3 South America
Figure South America Market Amount and Growth Rate, 2017-2021, in Million USD
Table South America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.4 Europe
Figure Europe Market Amount and Growth Rate, 2017-2021, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.5 Middle East & Africa
Figure Middle East & Africa Market Amount and Growth Rate, 2017-2021, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2017-2021, in Million USD
3 Major Manufacturers Introduction
3.1 Manufacturers Overview
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2021
3.2 Manufacturers List
3.2.1 NICE Ltd Overview
Table NICE Ltd Overview List
3.2.1.1 Product Specifications
3.2.1.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Production Amount (Million USD), Cost, Gross Margin)
3.2.1.3 Recent Developments
3.2.1.4 Future Strategic Planning
3.2.2 Genesys Overview
Table Genesys Overview List
3.2.2.1 Product Specifications
3.2.2.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Genesys (Production Amount (Million USD), Cost, Gross Margin)
3.2.2.3 Recent Developments
3.2.2.4 Future Strategic Planning
3.2.3 Verint Systems Inc Overview
Table Verint Systems Inc Overview List
3.2.3.1 Product Specifications
3.2.3.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Verint Systems Inc (Production Amount (Million USD), Cost, Gross Margin)
3.2.3.3 Recent Developments
3.2.3.4 Future Strategic Planning
3.2.4 Aspect Overview
Table Aspect Overview List
3.2.4.1 Product Specifications
3.2.4.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Aspect (Production Amount (Million USD), Cost, Gross Margin)
3.2.4.3 Recent Developments
3.2.4.4 Future Strategic Planning
3.2.5 Calabrio Overview
Table Calabrio Overview List
3.2.5.1 Product Specifications
3.2.5.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Calabrio (Production Amount (Million USD), Cost, Gross Margin)
3.2.5.3 Recent Developments
3.2.5.4 Future Strategic Planning
3.2.6 Five9 Overview
Table Five9 Overview List
3.2.6.1 Product Specifications
3.2.6.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Five9 (Production Amount (Million USD), Cost, Gross Margin)
3.2.6.3 Recent Developments
3.2.6.4 Future Strategic Planning
3.2.7 Teleopti AB Overview
Table Teleopti AB Overview List
3.2.7.1 Product Specifications
3.2.7.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Teleopti AB (Production Amount (Million USD), Cost, Gross Margin)
3.2.7.3 Recent Developments
3.2.7.4 Future Strategic Planning
3.2.8 ZOOM International Overview
Table ZOOM International Overview List
3.2.8.1 Product Specifications
3.2.8.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of ZOOM International (Production Amount (Million USD), Cost, Gross Margin)
3.2.8.3 Recent Developments
3.2.8.4 Future Strategic Planning
3.2.9 InVision AG Overview
Table InVision AG Overview List
3.2.9.1 Product Specifications
3.2.9.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of InVision AG (Production Amount (Million USD), Cost, Gross Margin)
3.2.9.3 Recent Developments
3.2.9.4 Future Strategic Planning
3.2.10 Upstream Works Software Overview
Table Upstream Works Software Overview List
3.2.10.1 Product Specifications
3.2.10.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Upstream Works Software (Production Amount (Million USD), Cost, Gross Margin)
3.2.10.3 Recent Developments
3.2.10.4 Future Strategic Planning
3.2.11 Envision Telephony Overview
Table Envision Telephony Overview List
3.2.11.1 Product Specifications
3.2.11.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of Envision Telephony (Production Amount (Million USD), Cost, Gross Margin)
3.2.11.3 Recent Developments
3.2.11.4 Future Strategic Planning
3.2.12 CallMiner Overview
Table CallMiner Overview List
3.2.12.1 Product Specifications
3.2.12.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of CallMiner (Production Amount (Million USD), Cost, Gross Margin)
3.2.12.3 Recent Developments
3.2.12.4 Future Strategic Planning
3.2.13 CallFinder Overview
Table CallFinder Overview List
3.2.13.1 Product Specifications
3.2.13.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of CallFinder (Production Amount (Million USD), Cost, Gross Margin)
3.2.13.3 Recent Developments
3.2.13.4 Future Strategic Planning
3.2.14 HigherGround, Inc. Overview
Table HigherGround, Inc. Overview List
3.2.14.1 Product Specifications
3.2.14.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Agent Performance Optimization (APO) Business Operation of HigherGround, Inc. (Production Amount (Million USD), Cost, Gross Margin)
3.2.14.3 Recent Developments
3.2.14.4 Future Strategic Planning
4 Market Competition Pattern
4.1 Market Size and Sketch
Figure Global Market Size and Growth Rate, 2017-2021, in Million USD
Figure Global Competition Sketch Overview
4.2 Company Market Share
4.2.1 Global Production by Major Manufacturers
Table Global Production Amount List by Manufacturers, 2017-2021, in Million USD
Table Global Production Amount Share List by Manufacturers, 2017-2021, in Million USD
Figure Global Production Amount Share by Manufacturers in 2021, in Million USD
4.2.2 Market Concentration Analysis
4.3 Market News and Trend
4.3.1 Merger & Acquisition
4.3.2 New Product Launch
5 Product Type Segment
5.1 Global Overview by Product Type Segment
Table Global Market Status and Growth Rate by Product Type Segment, 2017-2021, in Million USD
5.2 Segment Subdivision by Product Type
5.2.1 Market in Cloud Based
5.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in Cloud Based, 2017-2021, in USD Million
5.2.1.2 Situation & Development
5.2.2 Market in On Premises
5.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in On Premises, 2017-2021, in USD Million
5.2.2.2 Situation & Development
6 End-Use Segment
6.1 Global Overview by End-Use Segment
Table Global Market Status and Growth Rate by End-Use Segment, 2017-2021, in Million USD
6.2 Segment Subdivision
6.2.1 Market in Small & Mid-sized Businesses
6.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in Small & Mid-sized Businesses, 2017-2021, in USD Million
6.2.1.2 Situation & Development
6.2.2 Market in Large Enterprises
6.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in Large Enterprises, 2017-2021, in USD Million
6.2.2.2 Situation & Development
7 Market Forecast & Trend
7.1 Regional Forecast
Table Global Market Forecast by Region Segment 2022-2027, in Million USD
7.2 Consumption Forecast
7.2.1 Product Type Forecast
Table Global Market Amount by Product Type Segment 2022-2027, in Million USD
7.2.2 End-Use Forecast
Table Global Market Amount by End-Use Segment 2022-2027, in Million USD
7.3 Investment Trend
7.4 Consumption Trend
8 Price & Channel
8.1 Price and Cost
8.1.1 Price
8.1.2 Cost
Figure Cost Component Ratio
8.2 Channel Segment
9 Market Drivers & Investment Environment
9.1 Market Drivers
9.2 Investment Environment
9.3 Impact of Coronavirus on the Agent Performance Optimization (APO) Industry
9.3.1 Impact on Industry Upstream
9.3.2 Impact on Industry Downstream
9.3.3 Impact on Industry Channels
9.3.4 Impact on Industry Competition
9.3.5 Impact on Industry Employment
10 Research Conclusion

List of Figure

List of Table
Table Global Market Size and Forecast by Geography with Growth Rate, 2017-2027
Table Global Market Size and Forecast by Type with Growth Rate, 2017-2027
Table Global Market Size and Forecast by End-Use with Growth Rate, 2017-2027
Table Global Production Amount Status and Growth Rate by Geography, 2017-2021, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2017-2021, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table North America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table South America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2021
Table NICE Ltd Overview List
Table Agent Performance Optimization (APO) Business Operation of NICE Ltd (Production Amount (Million USD), Cost, Gross Margin)
Table Genesys Overview List
Table Agent Performance Optimization (APO) Business Operation of Genesys (Production Amount (Million USD), Cost, Gross Margin)
Table Verint Systems Inc Overview List
Table Agent Performance Optimization (APO) Business Operation of Verint Systems Inc (Production Amount (Million USD), Cost, Gross Margin)
Table Aspect Overview List
Table Agent Performance Optimization (APO) Business Operation of Aspect (Production Amount (Million USD), Cost, Gross Margin)
Table Calabrio Overview List
Table Agent Performance Optimization (APO) Business Operation of Calabrio (Production Amount (Million USD), Cost, Gross Margin)
Table Five9 Overview List
Table Agent Performance Optimization (APO) Business Operation of Five9 (Production Amount (Million USD), Cost, Gross Margin)
Table Teleopti AB Overview List
Table Agent Performance Optimization (APO) Business Operation of Teleopti AB (Production Amount (Million USD), Cost, Gross Margin)
Table ZOOM International Overview List
Table Agent Performance Optimization (APO) Business Operation of ZOOM International (Production Amount (Million USD), Cost, Gross Margin)
Table InVision AG Overview List
Table Agent Performance Optimization (APO) Business Operation of InVision AG (Production Amount (Million USD), Cost, Gross Margin)
Table Upstream Works Software Overview List
Table Agent Performance Optimization (APO) Business Operation of Upstream Works Software (Production Amount (Million USD), Cost, Gross Margin)
Table Envision Telephony Overview List
Table Agent Performance Optimization (APO) Business Operation of Envision Telephony (Production Amount (Million USD), Cost, Gross Margin)
Table CallMiner Overview List
Table Agent Performance Optimization (APO) Business Operation of CallMiner (Production Amount (Million USD), Cost, Gross Margin)
Table CallFinder Overview List
Table Agent Performance Optimization (APO) Business Operation of CallFinder (Production Amount (Million USD), Cost, Gross Margin)
Table HigherGround, Inc. Overview List
Table Agent Performance Optimization (APO) Business Operation of HigherGround, Inc. (Production Amount (Million USD), Cost, Gross Margin)
Table Global Production Amount List by Manufacturers, 2017-2021, in Million USD
Table Global Production Amount Share List by Manufacturers, 2017-2021, in Million USD
Table Global Market Status and Growth Rate by Product Type Segment, 2017-2021, in Million USD
Table Global Market Status and Growth Rate by End-Use Segment, 2017-2021, in Million USD
Table Global Market Forecast by Region Segment 2022-2027, in Million USD
Table Global Market Amount by Product Type Segment 2022-2027, in Million USD
Table Global Market Amount by End-Use Segment 2022-2027, in Million USD