Table of Content

Table of Content
1 Industrial Chain Overview
1.1 Contact Center Outsourcing Industry
1.1.1 Overview
Figure Contact Center Outsourcing Picture List
1.1.2 Characteristics of Contact Center Outsourcing
1.2 Upstream
1.2.1 Major Materials
1.2.2 Manufacturing Overview
1.3 Product List By Type
1.3.1 Email Support
1.3.2 Chat Support
1.3.3 Voice Over IP (VoIP)
1.3.4 Website Support
1.3.5 Others
1.4 End-Use List
1.4.1 Demand in BFSI
1.4.2 Demand in Retail
1.4.3 Demand in Government
1.4.4 Demand in IT & Telecommunication
1.4.5 Demand in Defense Aerospace & Intelligence
1.4.6 Demand in Manufacturing
1.4.7 Demand in Others
1.5 Global Market Overview
1.5.1 Global Market Size and Forecast, 2017-2027
Figure Global Market Size and Forecast with Growth Rate, 2017-2027
1.5.2 Global Market Size and Forecast by Geography with CAGR, 2017-2027
Table Global Market Size and Forecast by Geography with Growth Rate, 2017-2027
1.5.3 Global Market Size and Forecast by Product Type with CAGR, 2017-2027
Table Global Market Size and Forecast by Type with Growth Rate, 2017-2027
1.5.4 Global Market Size and Forecast by End-Use with CAGR, 2017-2027
Table Global Market Size and Forecast by End-Use with Growth Rate, 2017-2027
2 Global Production & Consumption by Geography
2.1 Global Production & Consumption
2.1.1 Global Production
Figure Global Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Global Production Amount Status and Growth Rate by Geography, 2017-2021, in Million USD
2.1.2 Global Consumption
Figure Global Market Amount and Growth Rate, 2017-2021, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2017-2021, in Million USD
2.2 Geographic Production & Consumption
2.2.1 Production
2.2.1.1 Asia-Pacific
Figure Asia-Pacific Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.2 North America
Figure North America Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.3 South America
Figure South America Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.4 Europe
Figure Europe Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.1.5 Middle East & Africa
Figure Middle East & Africa Production Amount Status and Growth Rate, 2017-2021, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
2.2.2 Consumption
2.2.2.1 Asia-Pacific
Figure Asia-Pacific Market Amount and Growth Rate, 2017-2021, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.2 North America
Figure North America Market Amount and Growth Rate, 2017-2021, in Million USD
Table North America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.3 South America
Figure South America Market Amount and Growth Rate, 2017-2021, in Million USD
Table South America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.4 Europe
Figure Europe Market Amount and Growth Rate, 2017-2021, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2017-2021, in Million USD
2.2.2.5 Middle East & Africa
Figure Middle East & Africa Market Amount and Growth Rate, 2017-2021, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2017-2021, in Million USD
3 Major Manufacturers Introduction
3.1 Manufacturers Overview
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2021
3.2 Manufacturers List
3.2.1 IBM Overview
Table IBM Overview List
3.2.1.1 Product Specifications
3.2.1.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of IBM (Production Amount (Million USD), Cost, Gross Margin)
3.2.1.3 Recent Developments
3.2.1.4 Future Strategic Planning
3.2.2 HP Overview
Table HP Overview List
3.2.2.1 Product Specifications
3.2.2.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of HP (Production Amount (Million USD), Cost, Gross Margin)
3.2.2.3 Recent Developments
3.2.2.4 Future Strategic Planning
3.2.3 Sitel Overview
Table Sitel Overview List
3.2.3.1 Product Specifications
3.2.3.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Sitel (Production Amount (Million USD), Cost, Gross Margin)
3.2.3.3 Recent Developments
3.2.3.4 Future Strategic Planning
3.2.4 Teleperformance Overview
Table Teleperformance Overview List
3.2.4.1 Product Specifications
3.2.4.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Teleperformance (Production Amount (Million USD), Cost, Gross Margin)
3.2.4.3 Recent Developments
3.2.4.4 Future Strategic Planning
3.2.5 Xerox Corporation Overview
Table Xerox Corporation Overview List
3.2.5.1 Product Specifications
3.2.5.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Xerox Corporation (Production Amount (Million USD), Cost, Gross Margin)
3.2.5.3 Recent Developments
3.2.5.4 Future Strategic Planning
3.2.6 CGS Inc Overview
Table CGS Inc Overview List
3.2.6.1 Product Specifications
3.2.6.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of CGS Inc (Production Amount (Million USD), Cost, Gross Margin)
3.2.6.3 Recent Developments
3.2.6.4 Future Strategic Planning
3.2.7 HGS Overview
Table HGS Overview List
3.2.7.1 Product Specifications
3.2.7.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of HGS (Production Amount (Million USD), Cost, Gross Margin)
3.2.7.3 Recent Developments
3.2.7.4 Future Strategic Planning
3.2.8 Datamark, Inc Overview
Table Datamark, Inc Overview List
3.2.8.1 Product Specifications
3.2.8.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Datamark, Inc (Production Amount (Million USD), Cost, Gross Margin)
3.2.8.3 Recent Developments
3.2.8.4 Future Strategic Planning
3.2.9 Infinit Contact Overview
Table Infinit Contact Overview List
3.2.9.1 Product Specifications
3.2.9.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Infinit Contact (Production Amount (Million USD), Cost, Gross Margin)
3.2.9.3 Recent Developments
3.2.9.4 Future Strategic Planning
3.2.10 Five9 Overview
Table Five9 Overview List
3.2.10.1 Product Specifications
3.2.10.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Five9 (Production Amount (Million USD), Cost, Gross Margin)
3.2.10.3 Recent Developments
3.2.10.4 Future Strategic Planning
3.2.11 VADS Overview
Table VADS Overview List
3.2.11.1 Product Specifications
3.2.11.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of VADS (Production Amount (Million USD), Cost, Gross Margin)
3.2.11.3 Recent Developments
3.2.11.4 Future Strategic Planning
3.2.12 Alorica Overview
Table Alorica Overview List
3.2.12.1 Product Specifications
3.2.12.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Alorica (Production Amount (Million USD), Cost, Gross Margin)
3.2.12.3 Recent Developments
3.2.12.4 Future Strategic Planning
3.2.13 Invensis Overview
Table Invensis Overview List
3.2.13.1 Product Specifications
3.2.13.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Invensis (Production Amount (Million USD), Cost, Gross Margin)
3.2.13.3 Recent Developments
3.2.13.4 Future Strategic Planning
3.2.14 Transcosmos Overview
Table Transcosmos Overview List
3.2.14.1 Product Specifications
3.2.14.2 Business Data (Production Amount (Million USD), Cost, Margin)
Table Contact Center Outsourcing Business Operation of Transcosmos (Production Amount (Million USD), Cost, Gross Margin)
3.2.14.3 Recent Developments
3.2.14.4 Future Strategic Planning
4 Market Competition Pattern
4.1 Market Size and Sketch
Figure Global Market Size and Growth Rate, 2017-2021, in Million USD
Figure Global Competition Sketch Overview
4.2 Company Market Share
4.2.1 Global Production by Major Manufacturers
Table Global Production Amount List by Manufacturers, 2017-2021, in Million USD
Table Global Production Amount Share List by Manufacturers, 2017-2021, in Million USD
Figure Global Production Amount Share by Manufacturers in 2021, in Million USD
4.2.2 Market Concentration Analysis
4.3 Market News and Trend
4.3.1 Merger & Acquisition
4.3.2 New Product Launch
5 Product Type Segment
5.1 Global Overview by Product Type Segment
Table Global Market Status and Growth Rate by Product Type Segment, 2017-2021, in Million USD
5.2 Segment Subdivision by Product Type
5.2.1 Market in Email Support
5.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in Email Support, 2017-2021, in USD Million
5.2.1.2 Situation & Development
5.2.2 Market in Chat Support
5.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in Chat Support, 2017-2021, in USD Million
5.2.2.2 Situation & Development
5.2.3 Market in Voice Over IP (VoIP)
5.2.3.1 Market Size
Figure Global Market Amount and Growth Rate in Voice Over IP (VoIP), 2017-2021, in USD Million
5.2.3.2 Situation & Development
5.2.4 Market in Website Support
5.2.4.1 Market Size
Figure Global Market Amount and Growth Rate in Website Support, 2017-2021, in USD Million
5.2.4.2 Situation & Development
5.2.5 Market in Others
5.2.5.1 Market Size
Figure Global Market Amount and Growth Rate in Others, 2017-2021, in USD Million
5.2.5.2 Situation & Development
6 End-Use Segment
6.1 Global Overview by End-Use Segment
Table Global Market Status and Growth Rate by End-Use Segment, 2017-2021, in Million USD
6.2 Segment Subdivision
6.2.1 Market in BFSI
6.2.1.1 Market Size
Figure Global Market Amount and Growth Rate in BFSI, 2017-2021, in USD Million
6.2.1.2 Situation & Development
6.2.2 Market in Retail
6.2.2.1 Market Size
Figure Global Market Amount and Growth Rate in Retail, 2017-2021, in USD Million
6.2.2.2 Situation & Development
6.2.3 Market in Government
6.2.3.1 Market Size
Figure Global Market Amount and Growth Rate in Government, 2017-2021, in USD Million
6.2.3.2 Situation & Development
6.2.4 Market in IT & Telecommunication
6.2.4.1 Market Size
Figure Global Market Amount and Growth Rate in IT & Telecommunication, 2017-2021, in USD Million
6.2.4.2 Situation & Development
6.2.5 Market in Defense Aerospace & Intelligence
6.2.5.1 Market Size
Figure Global Market Amount and Growth Rate in Defense Aerospace & Intelligence, 2017-2021, in USD Million
6.2.5.2 Situation & Development
6.2.6 Market in Manufacturing
6.2.6.1 Market Size
Figure Global Market Amount and Growth Rate in Manufacturing, 2017-2021, in USD Million
6.2.6.2 Situation & Development
6.2.7 Market in Others
6.2.7.1 Market Size
Figure Global Market Amount and Growth Rate in Others, 2017-2021, in USD Million
6.2.7.2 Situation & Development
7 Market Forecast & Trend
7.1 Regional Forecast
Table Global Market Forecast by Region Segment 2022-2027, in Million USD
7.2 Consumption Forecast
7.2.1 Product Type Forecast
Table Global Market Amount by Product Type Segment 2022-2027, in Million USD
7.2.2 End-Use Forecast
Table Global Market Amount by End-Use Segment 2022-2027, in Million USD
7.3 Investment Trend
7.4 Consumption Trend
8 Price & Channel
8.1 Price and Cost
8.1.1 Price
8.1.2 Cost
Figure Cost Component Ratio
8.2 Channel Segment
9 Market Drivers & Investment Environment
9.1 Market Drivers
9.2 Investment Environment
9.3 Impact of Coronavirus on the Contact Center Outsourcing Industry
9.3.1 Impact on Industry Upstream
9.3.2 Impact on Industry Downstream
9.3.3 Impact on Industry Channels
9.3.4 Impact on Industry Competition
9.3.5 Impact on Industry Employment
10 Research Conclusion

List of Figure

List of Table
Table Global Market Size and Forecast by Geography with Growth Rate, 2017-2027
Table Global Market Size and Forecast by Type with Growth Rate, 2017-2027
Table Global Market Size and Forecast by End-Use with Growth Rate, 2017-2027
Table Global Production Amount Status and Growth Rate by Geography, 2017-2021, in Million USD
Table Global Market Amount and Growth Rate by Geography, 2017-2021, in Million USD
Table Asia-Pacific Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table North America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table South America Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Europe Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Middle East & Africa Production Amount Status and Growth Rate by Region, 2017-2021, in Million USD
Table Asia-Pacific Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table North America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table South America Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Europe Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Middle East & Africa Market Amount and Growth Rate by Region, 2017-2021, in Million USD
Table Major Manufacturers Headquarters and Contact Information
Table Major Manufacturers Production Amount List in 2021
Table IBM Overview List
Table Contact Center Outsourcing Business Operation of IBM (Production Amount (Million USD), Cost, Gross Margin)
Table HP Overview List
Table Contact Center Outsourcing Business Operation of HP (Production Amount (Million USD), Cost, Gross Margin)
Table Sitel Overview List
Table Contact Center Outsourcing Business Operation of Sitel (Production Amount (Million USD), Cost, Gross Margin)
Table Teleperformance Overview List
Table Contact Center Outsourcing Business Operation of Teleperformance (Production Amount (Million USD), Cost, Gross Margin)
Table Xerox Corporation Overview List
Table Contact Center Outsourcing Business Operation of Xerox Corporation (Production Amount (Million USD), Cost, Gross Margin)
Table CGS Inc Overview List
Table Contact Center Outsourcing Business Operation of CGS Inc (Production Amount (Million USD), Cost, Gross Margin)
Table HGS Overview List
Table Contact Center Outsourcing Business Operation of HGS (Production Amount (Million USD), Cost, Gross Margin)
Table Datamark, Inc Overview List
Table Contact Center Outsourcing Business Operation of Datamark, Inc (Production Amount (Million USD), Cost, Gross Margin)
Table Infinit Contact Overview List
Table Contact Center Outsourcing Business Operation of Infinit Contact (Production Amount (Million USD), Cost, Gross Margin)
Table Five9 Overview List
Table Contact Center Outsourcing Business Operation of Five9 (Production Amount (Million USD), Cost, Gross Margin)
Table VADS Overview List
Table Contact Center Outsourcing Business Operation of VADS (Production Amount (Million USD), Cost, Gross Margin)
Table Alorica Overview List
Table Contact Center Outsourcing Business Operation of Alorica (Production Amount (Million USD), Cost, Gross Margin)
Table Invensis Overview List
Table Contact Center Outsourcing Business Operation of Invensis (Production Amount (Million USD), Cost, Gross Margin)
Table Transcosmos Overview List
Table Contact Center Outsourcing Business Operation of Transcosmos (Production Amount (Million USD), Cost, Gross Margin)
Table Global Production Amount List by Manufacturers, 2017-2021, in Million USD
Table Global Production Amount Share List by Manufacturers, 2017-2021, in Million USD
Table Global Market Status and Growth Rate by Product Type Segment, 2017-2021, in Million USD
Table Global Market Status and Growth Rate by End-Use Segment, 2017-2021, in Million USD
Table Global Market Forecast by Region Segment 2022-2027, in Million USD
Table Global Market Amount by Product Type Segment 2022-2027, in Million USD
Table Global Market Amount by End-Use Segment 2022-2027, in Million USD