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Call Center


Published on: 2024-01-04 | No of Pages : 157 | Industry : Service & Software

Publisher : MRA | Format : PDF&Excel

Call Center

The research team projects that the Call Center market size will grow from XXX in 2020 to XXX by 2027, at an estimated CAGR of XX. The base year considered for the study is 2020, and the market size is projected from 2022 to 2027.



By Market Players

[24]7 Inc

Alliance Data System

ATOS

BT Communications (Ireland)

Capita Customer Management

Convergys Corp

Enter Call Center

EXL Service Holdings

Genpact

HCL BPO Services NI

IBEX Global

IBM Global Process Services

Plusoft Informatica

Sitel

Sykes Enterprises

Tata Consultancy Services

Teleperformance

West Corporation



By Type

Out-sourced Call Centers

In-house Call Centers



By Application

Mass Market Center

B2B Center

Universal Center







Points Covered in The Report

The points that are discussed within the report are the major market players that are involved in the market such as market players, raw material suppliers, equipment suppliers, end users, traders, distributors and etc.

The complete profile of the companies is mentioned. And the capacity, production, price, revenue, cost, gross, gross margin, sales volume, sales revenue, consumption, growth rate, import, export, supply, future strategies, and the technological developments that they are making are also included within the report. This report analyzed 12 years data history and forecast.

The growth factors of the market is discussed in detail wherein the different end users of the market are explained in detail.

Data and information by market player, by region, by type, by application and etc, and custom research can be added according to specific requirements.

The report contains the SWOT analysis of the market. Finally, the report contains the conclusion part where the opinions of the industrial experts are included.



Key Reasons to Purchase

To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape.

Assess the production processes, major issues, and solutions to mitigate the development risk.

To understand the most affecting driving and restraining forces in the market and its impact in the global market.

Learn about the market strategies that are being adopted by leading respective organizations.

To understand the future outlook and prospects for the market.

Besides the standard structure reports, we also provide custom research according to specific requirements.



The report focuses on Global, Top 10 Regions and Top 50 Countries Market Size of Call Center 2016-2021, and development forecast 2022-2027 including industries, major players/suppliers worldwide and market share by regions, with company and product introduction, position in the market including their market status and development trend by types and applications which will provide its price and profit status, and marketing status & market growth drivers and challenges, with base year as 2020.



Key Indicators Analysed

Market Players & Competitor AnalysisThe report covers the key players of the industry including Company Profile, Product Specifications, Production Capacity/Sales, Revenue, Price and Gross Margin 2016-2021 & Sales by Product Types.

Global and Regional Market AnalysisThe report includes Global & Regional market status and outlook 2022-2027. Further the report provides break down details about each region & countries covered in the report. Identifying its production, consumption, import & export, sales volume & revenue forecast.

Market Analysis by Product TypeThe report covers majority Product Types in the Call Center Industry, including its product specifcations by each key player, volume, sales by Volume and Value (M USD).

Markat Analysis by Application TypeBased on the Call Center Industry and its applications, the market is further sub-segmented into several major Application of its industry. It provides you with the market size, CAGR & forecast by each industry applications.

Market TrendsMarket key trends which include Increased Competition and Continuous Innovations.

Opportunities and DriversIdentifying the Growing Demands and New Technology

Porters Five Force AnalysisThe report will provide with the state of competition in industry depending on five basic forcesthreat of new entrants, bargaining power of suppliers, bargaining power of buyers, threat of substitute products or services, and existing industry rivalry.



COVID-19 Impact

Report covers Impact of Coronavirus COVID-19Since the COVID-19 virus outbreak in December 2019, the disease has spread to almost every country around the globe with the World Health Organization declaring it a public health emergency. The global impacts of the coronavirus disease 2019 (COVID-19) are already starting to be felt, and will significantly affect the Call Center market in 2021. The outbreak of COVID-19 has brought effects on many aspects, like flight cancellations; travel bans and quarantines; restaurants closed; all indoor/outdoor events restricted; over forty countries state of emergency declared; massive slowing of the supply chain; stock market volatility; falling business confidence, growing panic among the population, and uncertainty about future.

Table of Content

1 Report Overview

1.1 Study Scope

1.2 Key Market Segments

1.3 Players Covered: Ranking by Call Center Revenue

1.4 Market Analysis by Type

1.4.1 Global Call Center Market Size Growth Rate by Type: 2021 VS 2027

1.4.2 Out-sourced Call Centers

1.4.3 In-house Call Centers

1.5 Market by Application

1.5.1 Global Call Center Market Share by Application: 2022-2027

1.5.2 Mass Market Center

1.5.3 B2B Center

1.5.4 Universal Center

1.6 Study Objectives

1.7 Years Considered

2 Global Growth Trends

2.1 Global Call Center Market Perspective (2022-2027)

2.2 Call Center Growth Trends by Regions

2.2.1 Call Center Market Size by Regions: 2016 VS 2022 VS 2027

2.2.2 Call Center Historic Market Size by Regions (2016-2021)

2.2.3 Call Center Forecasted Market Size by Regions (2022-2027)

2.3 Industry Trends and Growth Strategy

2.3.1 Market Top Trends

2.3.2 Market Drivers

2.3.3 Market Challenges

2.3.4 Porter’s Five Forces Analysis

2.3.5 Call Center Market Growth Strategy

3 Market Competition by Manufacturers

3.1 Global Call Center Production Capacity Market Share by Manufacturers (2016-2021)

3.2 Global Call Center Revenue Market Share by Manufacturers (2016-2021)

3.3 Global Call Center Average Price by Manufacturers (2016-2021)

3.4 Manufacturers Call Center Production Sites, Area Served, Product Type

4 Call Center Sales Market by Type (2016-2027)

4.1 Global Call Center Historic Market Size by Type (2016-2021)

4.2 Global Call Center Forecasted Market Size by Type (2022-2027)

5 Call Center Consumption Market by Application(2016-2027)

5.1 Global Call Center Historic Market Size by Application (2016-2021)

5.2 Global Call Center Forecasted Market Size by Application (2022-2027)

6 North America

6.1 North America Call Center Market Size (2016-2027)

6.2 Call Center Key Players in North America (2016-2021)

6.3 North America Call Center Market Size by Type (2016-2021)

6.4 North America Call Center Market Size by Application (2016-2021)

7 East Asia

7.1 East Asia Call Center Market Size (2016-2027)

7.2 Call Center Key Players in East Asia (2016-2021)

7.3 East Asia Call Center Market Size by Type (2016-2021)

7.4 East Asia Call Center Market Size by Application (2016-2021)

8 Europe

8.1 Europe Call Center Market Size (2016-2027)

8.2 Call Center Key Players in Europe (2016-2021)

8.3 Europe Call Center Market Size by Type (2016-2021)

8.4 Europe Call Center Market Size by Application (2016-2021)

9 South Asia

9.1 South Asia Call Center Market Size (2016-2027)

9.2 Call Center Key Players in South Asia (2016-2021)

9.3 South Asia Call Center Market Size by Type (2016-2021)

9.4 South Asia Call Center Market Size by Application (2016-2021)

10 Southeast Asia

10.1 Southeast Asia Call Center Market Size (2016-2027)

10.2 Call Center Key Players in Southeast Asia (2016-2021)

10.3 Southeast Asia Call Center Market Size by Type (2016-2021)

10.4 Southeast Asia Call Center Market Size by Application (2016-2021)

11 Middle East

11.1 Middle East Call Center Market Size (2016-2027)

11.2 Call Center Key Players in Middle East (2016-2021)

11.3 Middle East Call Center Market Size by Type (2016-2021)

11.4 Middle East Call Center Market Size by Application (2016-2021)

12 Africa

12.1 Africa Call Center Market Size (2016-2027)

12.2 Call Center Key Players in Africa (2016-2021)

12.3 Africa Call Center Market Size by Type (2016-2021)

12.4 Africa Call Center Market Size by Application (2016-2021)

13 Oceania

13.1 Oceania Call Center Market Size (2016-2027)

13.2 Call Center Key Players in Oceania (2016-2021)

13.3 Oceania Call Center Market Size by Type (2016-2021)

13.4 Oceania Call Center Market Size by Application (2016-2021)

14 South America

14.1 South America Call Center Market Size (2016-2027)

14.2 Call Center Key Players in South America (2016-2021)

14.3 South America Call Center Market Size by Type (2016-2021)

14.4 South America Call Center Market Size by Application (2016-2021)

15 Rest of the World

15.1 Rest of the World Call Center Market Size (2016-2027)

15.2 Call Center Key Players in Rest of the World (2016-2021)

15.3 Rest of the World Call Center Market Size by Type (2016-2021)

15.4 Rest of the World Call Center Market Size by Application (2016-2021)

16 Company Profiles and Key Figures in Call Center Business

16.1 [24]7 Inc

16.1.1 [24]7 Inc Company Profile

16.1.2 [24]7 Inc Call Center Product Specification

16.1.3 [24]7 Inc Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.2 Alliance Data System

16.2.1 Alliance Data System Company Profile

16.2.2 Alliance Data System Call Center Product Specification

16.2.3 Alliance Data System Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.3 ATOS

16.3.1 ATOS Company Profile

16.3.2 ATOS Call Center Product Specification

16.3.3 ATOS Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.4 BT Communications (Ireland)

16.4.1 BT Communications (Ireland) Company Profile

16.4.2 BT Communications (Ireland) Call Center Product Specification

16.4.3 BT Communications (Ireland) Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.5 Capita Customer Management

16.5.1 Capita Customer Management Company Profile

16.5.2 Capita Customer Management Call Center Product Specification

16.5.3 Capita Customer Management Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.6 Convergys Corp

16.6.1 Convergys Corp Company Profile

16.6.2 Convergys Corp Call Center Product Specification

16.6.3 Convergys Corp Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.7 Enter Call Center

16.7.1 Enter Call Center Company Profile

16.7.2 Enter Call Center Call Center Product Specification

16.7.3 Enter Call Center Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.8 EXL Service Holdings

16.8.1 EXL Service Holdings Company Profile

16.8.2 EXL Service Holdings Call Center Product Specification

16.8.3 EXL Service Holdings Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.9 Genpact

16.9.1 Genpact Company Profile

16.9.2 Genpact Call Center Product Specification

16.9.3 Genpact Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.10 HCL BPO Services NI

16.10.1 HCL BPO Services NI Company Profile

16.10.2 HCL BPO Services NI Call Center Product Specification

16.10.3 HCL BPO Services NI Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.11 IBEX Global

16.11.1 IBEX Global Company Profile

16.11.2 IBEX Global Call Center Product Specification

16.11.3 IBEX Global Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.12 IBM Global Process Services

16.12.1 IBM Global Process Services Company Profile

16.12.2 IBM Global Process Services Call Center Product Specification

16.12.3 IBM Global Process Services Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.13 Plusoft Informatica

16.13.1 Plusoft Informatica Company Profile

16.13.2 Plusoft Informatica Call Center Product Specification

16.13.3 Plusoft Informatica Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.14 Sitel

16.14.1 Sitel Company Profile

16.14.2 Sitel Call Center Product Specification

16.14.3 Sitel Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.15 Sykes Enterprises

16.15.1 Sykes Enterprises Company Profile

16.15.2 Sykes Enterprises Call Center Product Specification

16.15.3 Sykes Enterprises Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.16 Tata Consultancy Services

16.16.1 Tata Consultancy Services Company Profile

16.16.2 Tata Consultancy Services Call Center Product Specification

16.16.3 Tata Consultancy Services Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.17 Teleperformance

16.17.1 Teleperformance Company Profile

16.17.2 Teleperformance Call Center Product Specification

16.17.3 Teleperformance Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

16.18 West Corporation

16.18.1 West Corporation Company Profile

16.18.2 West Corporation Call Center Product Specification

16.18.3 West Corporation Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

17 Analyst's Viewpoints/Conclusions

18 Appendix

18.1 Research Methodology

18.1.1 Methodology/Research Approach

18.1.2 Data Source

18.2 Disclaimer



List of Figure

Table 1. Key Players Covered: Ranking by Call Center Revenue (US$ Million) 2016-2021

Table 2. Global Call Center Market Size by Type (US$ Million): 2022-2027

Table 3. Global Call Center Market Size by Application (US$ Million): 2022-2027

Table 4. Global Call Center Market Size by Regions (US$ Million): 2022-2027

Table 5. Global Call Center Market Size by Regions (2016-2021) (US$ Million)

Table 6. Global Call Center Market Share by Regions (2016-2021)

Table 7. Global Call Center Forecasted Market Size by Regions (2022-2027) (US$ Million)

Table 8. Global Call Center Market Share by Regions (2022-2027)

Table 9. Market Top Trends

Table 10. Key Drivers: Impact Analysis

Table 11. Key Challenges

Table 12. Call Center Market Growth Strategy

Table 13. Global Call Center Production Capacity by Manufacturers

Table 14. Global Call Center Production by Manufacturers (2016-2021)

Table 15. Global Call Center Production Market Share by Manufacturers (2016-2021)

Table 16. Global Call Center Revenue by Manufacturers (2016-2021)

Table 17. Global Call Center Revenue Share by Manufacturers (2016-2021)

Table 18. Global Market Call Center Average Price of Key Manufacturers (2016-2021)

Table 19. Manufacturers Call Center Production Sites and Area Served

Table 20. Manufacturers Call Center Product Type

Table 21. Global Call Center Market Size by Type (2016-2021) (US$ Million)

Table 22. Global Call Center Revenue Market Share by Type (2016-2021)

Table 23. Global Call Center Forecasted Market Size by Type (2022-2027) (US$ Million)

Table 24. Global Call Center Revenue Market Share by Type (2022-2027)

Table 25. Global Call Center Market Size by Application (2016-2021) (US$ Million)

Table 26. Global Call Center Revenue Market Share by Application (2016-2021)

Table 27. Global Call Center Forecasted Market Size by Application (2022-2027) (US$ Million)

Table 28. Global Call Center Revenue Market Share by Application (2022-2027)

Table 29. North America Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 30. North America Key Players Call Center Market Share (2016-2021)

Table 31. North America Call Center Market Size by Type (2016-2021) (US$ Million)

Table 32. North America Call Center Market Share by Type (2016-2021)

Table 33. North America Call Center Market Size by Application (2016-2021) (US$ Million)

Table 34. North America Call Center Market Share by Application (2016-2021)

Table 35. East Asia Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 36. East Asia Key Players Call Center Market Share (2016-2021)

Table 37. East Asia Call Center Market Size by Type (2016-2021) (US$ Million)

Table 38. East Asia Call Center Market Share by Type (2016-2021)

Table 39. East Asia Call Center Market Size by Application (2016-2021) (US$ Million)

Table 40. East Asia Call Center Market Share by Application (2016-2021)

Table 41. Europe Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 42. Europe Key Players Call Center Market Share (2016-2021)

Table 43. Europe Call Center Market Size by Type (2016-2021) (US$ Million)

Table 44. Europe Call Center Market Share by Type (2016-2021)

Table 45. Europe Call Center Market Size by Application (2016-2021) (US$ Million)

Table 46. Europe Call Center Market Share by Application (2016-2021)

Table 47. South Asia Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 48. South Asia Key Players Call Center Market Share (2016-2021)

Table 49. South Asia Call Center Market Size by Type (2016-2021) (US$ Million)

Table 50. South Asia Call Center Market Share by Type (2016-2021)

Table 51. South Asia Call Center Market Size by Application (2016-2021) (US$ Million)

Table 52. South Asia Call Center Market Share by Application (2016-2021)

Table 53. Southeast Asia Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 54. Southeast Asia Key Players Call Center Market Share (2016-2021)

Table 55. Southeast Asia Call Center Market Size by Type (2016-2021) (US$ Million)

Table 56. Southeast Asia Call Center Market Share by Type (2016-2021)

Table 57. Southeast Asia Call Center Market Size by Application (2016-2021) (US$ Million)

Table 58. Southeast Asia Call Center Market Share by Application (2016-2021)

Table 59. Middle East Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 60. Middle East Key Players Call Center Market Share (2016-2021)

Table 61. Middle East Call Center Market Size by Type (2016-2021) (US$ Million)

Table 62. Middle East Call Center Market Share by Type (2016-2021)

Table 63. Middle East Call Center Market Size by Application (2016-2021) (US$ Million)

Table 64. Middle East Call Center Market Share by Application (2016-2021)

Table 65. Africa Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 66. Africa Key Players Call Center Market Share (2016-2021)

Table 67. Africa Call Center Market Size by Type (2016-2021) (US$ Million)

Table 68. Africa Call Center Market Share by Type (2016-2021)

Table 69. Africa Call Center Market Size by Application (2016-2021) (US$ Million)

Table 70. Africa Call Center Market Share by Application (2016-2021)

Table 71. Oceania Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 72. Oceania Key Players Call Center Market Share (2016-2021)

Table 73. Oceania Call Center Market Size by Type (2016-2021) (US$ Million)

Table 74. Oceania Call Center Market Share by Type (2016-2021)

Table 75. Oceania Call Center Market Size by Application (2016-2021) (US$ Million)

Table 76. Oceania Call Center Market Share by Application (2016-2021)

Table 77. South America Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 78. South America Key Players Call Center Market Share (2016-2021)

Table 79. South America Call Center Market Size by Type (2016-2021) (US$ Million)

Table 80. South America Call Center Market Share by Type (2016-2021)

Table 81. South America Call Center Market Size by Application (2016-2021) (US$ Million)

Table 82. South America Call Center Market Share by Application (2016-2021)

Table 83. Rest of the World Key Players Call Center Revenue (2016-2021) (US$ Million)

Table 84. Rest of the World Key Players Call Center Market Share (2016-2021)

Table 85. Rest of the World Call Center Market Size by Type (2016-2021) (US$ Million)

Table 86. Rest of the World Call Center Market Share by Type (2016-2021)

Table 87. Rest of the World Call Center Market Size by Application (2016-2021) (US$ Million)

Table 88. Rest of the World Call Center Market Share by Application (2016-2021)

Table 89. [24]7 Inc Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 90. Alliance Data System Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 91. ATOS Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 92. Table BT Communications (Ireland) Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 93. Capita Customer Management Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 94. Convergys Corp Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 95. Enter Call Center Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 96. EXL Service Holdings Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 97. Genpact Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 98. HCL BPO Services NI Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 99. IBEX Global Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 100. IBM Global Process Services Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 101. Plusoft Informatica Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 102. Sitel Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 103. Sykes Enterprises Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 104. Tata Consultancy Services Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 105. Teleperformance Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 106. West Corporation Call Center Production Capacity, Revenue, Price and Gross Margin (2016-2021)

Table 139. Research Programs/Design for This Report

Table 140. Key Data Information from Secondary Sources

Table 141. Key Data Information from Primary Sources





Figure 1. Global Call Center Market Share by Type: 2021 VS 2027

Figure 2. Out-sourced Call Centers Features

Figure 3. In-house Call Centers Features

Figure 11. Global Call Center Market Share by Application: 2021 VS 2027

Figure 12. Mass Market Center Case Studies

Figure 13. B2B Center Case Studies

Figure 14. Universal Center Case Studies

Figure 21. Call Center Report Years Considered

Figure 22. Global Call Center Market Size YoY Growth 2022-2027 (US$ Million)

Figure 23. Global Call Center Market Share by Regions: 2022 VS 2027

Figure 24. Porter's Five Forces Analysis

Figure 25. North America Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 26. East Asia Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 27. Europe Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 28. South Asia Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 29. Southeast Asia Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 30. Middle East Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 31. Africa Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 32. Oceania Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 33. South America Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 34. Rest of the World Call Center Market Size YoY Growth (2016-2027) (US$ Million)

Figure 35. [24]7 Inc Call Center Product Specification

Figure 36. Alliance Data System Call Center Product Specification

Figure 37. ATOS Call Center Product Specification

Figure 38. BT Communications (Ireland) Call Center Product Specification

Figure 39. Capita Customer Management Call Center Product Specification

Figure 40. Convergys Corp Call Center Product Specification

Figure 41. Enter Call Center Call Center Product Specification

Figure 42. EXL Service Holdings Call Center Product Specification

Figure 43. Genpact Call Center Product Specification

Figure 44. HCL BPO Services NI Call Center Product Specification

Figure 45. IBEX Global Call Center Product Specification

Figure 46. IBM Global Process Services Call Center Product Specification

Figure 47. Plusoft Informatica Call Center Product Specification

Figure 48. Sitel Call Center Product Specification

Figure 49. Sykes Enterprises Call Center Product Specification

Figure 50. Tata Consultancy Services Call Center Product Specification

Figure 51. Teleperformance Call Center Product Specification

Figure 52. West Corporation Call Center Product Specification

Figure 85. Key Executives Interviewed