Table of Content

Table of Contents

Global Customer Care BPO Market Outlook-by Major Company, Regions, Type, Application and Segment Forecast, 2015-2026
1 Market Scope Customer Care BPO
1.1 Customer Care BPO Market Snapsshot
1.1.1 Major Companies Overview
1.1.2 Market Concentration
1.1.3 Market Share & Six-Year Compound Annual Growth Rate of Major Market (CAGR)
2 Global Customer Care BPO Industry Analysis
2.1 Sector Breakdown Assessment, 2015-2026
2.2 Market Assessment by Type
2.3 Market Size Analysis and Forecast, by Application
3 China Customer Care BPO Market Estimates & Forecasts
3.1 China Customer Care BPO Market by Sector, 2015-2026
3.2 China Customer Care BPO Market by Application, 2015-2026
4 EU Customer Care BPO Market Estimates & Forecasts
4.1 EU Customer Care BPO Market by Sector, 2015-2026
4.2 EU Customer Care BPO Market by Application, 2015-2026
5 USA Customer Care BPO Market Estimates & Forecasts
5.1 USA Customer Care BPO Market by Sector, 2015-2026
5.2 USA Customer Care BPO Market by Application, 2015-2026
6 Japan Customer Care BPO Market Estimates & Forecasts
6.1 Japan Customer Care BPO Market by Sector, 2015-2026
6.2 Japan Customer Care BPO Market by Application, 2015-2026
7 India Customer Care BPO Market Estimates & Forecasts
7.1 India Customer Care BPO Market by Sector, 2015-2026
7.2 India Customer Care BPO Market by Application, 2015-2026
8 Southeast Asia Customer Care BPO Market Estimates & Forecasts
8.1 Southeast Asia Customer Care BPO Market by Sector, 2015-2026
8.2 Southeast Asia Customer Care BPO Market by Application, 2015-2026
9 South America Customer Care BPO Market Estimates & Forecasts
9.1 South America Customer Care BPO Market by Sector, 2015-2026
9.2 South America Customer Care BPO Market by Application, 2015-2026
10 Value Chain (Impact of COVID-19)
10.1 Customer Care BPO Value Chain Analysis
10.1.1 Downstream
10.2 COVID-19 Impact on this Industry
10.2.1 Industrial Policy Issued Under the Epidemic Situation
10.3 Driver
10.4 Opportunity

11 Competitive Analysis
11.1 Teleperformance
11.1.1 Key Information
11.1.2 Service/Solution Introduction
11.1.3 Financials
11.1.4 Business Dynamics
11.2 Convergys
11.2.1 Key Information
11.2.2 Service/Solution Introduction
11.2.3 Financials
11.2.4 Business Dynamics
11.3 Arvato
11.3.1 Key Information
11.3.2 Service/Solution Introduction
11.3.3 Financials
11.3.4 Business Dynamics
11.4 Sykes Enterprises
11.4.1 Key Information
11.4.2 Service/Solution Introduction
11.4.3 Financials
11.4.4 Business Dynamics
11.5 Atento
11.5.1 Key Information
11.5.2 Service/Solution Introduction
11.5.3 Financials
11.5.4 Business Dynamics
11.6 TeleTech Holdings
11.6.1 Key Information
11.6.2 Service/Solution Introduction
11.6.3 Financials
11.6.4 Business Dynamics
11.7 Serco
11.7.1 Key Information
11.7.2 Service/Solution Introduction
11.7.3 Financials
11.7.4 Business Dynamics
11.8 Acticall (Sitel)
11.8.1 Key Information
11.8.2 Service/Solution Introduction
11.8.3 Financials
11.8.4 Business Dynamics
11.9 Alorica
11.9.1 Key Information
11.9.2 Service/Solution Introduction
11.9.3 Financials
11.9.4 Business Dynamics
11.10 Webhelp
11.10.1 Key Information
11.10.2 Service/Solution Introduction
11.10.3 Financials
11.10.4 Business Dynamics
11.11 Amdocs
11.12 Transcom
11.13 Comdata
11.14 West Corporation
11.15 Infosys BPM
11.16 StarTek
12 Research Conclusion

List of Figure

List of Tables and Figures

Table Revenue (Million USD) of Major Players (2015-2020)
Figure Customer Care BPO Revenue Market Share of Top 5 Players
Table Market Share & CAGR of Major Market (2021-2026)
Figure Regional Market Share in Terms of Revenue (2019 - 2020)
Table CAGR in Terms of Revenue of Each Type (2015-2026)
Table Global Customer Care BPO Revenue (Million USD) by Type (2015-2026)
Figure Global Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Global Customer Care BPO Revenue Market Share (%) by Type (2019 – 2020)
Figure Market Assessment by Type
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Table China Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure China Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table US Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure US Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & ForecastCustomer Care BPODifferent Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Europe Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure Europe Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Japan Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure Japan Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table Southeast Asia Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure Southeast Asia Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Table South America Customer Care BPO Market Estimates & Forecasts by Sector (2015-2026)
Figure South America Customer Care BPO Revenue (Million USD) and Growth Rate (2015-2026)
Figure Market Assessment by Type (2019-2020)
Table Historical & Forecast Customer Care BPO Different Application Field Revenue (Million USD)
Figure Different Application Field Revenue Market Share (%) (2019 – 2020)
Figure Value Chain Structure of Customer Care BPO
Table Value Chain
Table Key Downstream Customer in Each Application Field
Table Industry News List of Customer Care BPO
Table Teleperformance Key Information
Table Customer Care BPO Revenue (Million USD) of Teleperformance (2015-2020)
Figure Teleperformance Service/Solution Introduction
Table Convergys Key Information
Table Customer Care BPO Revenue (Million USD) of Convergys (2015-2020)
Figure Convergys Service/Solution Introduction
Table Arvato Key Information
Table Customer Care BPO Revenue (Million USD) of Arvato (2015-2020)
Figure Arvato Service/Solution Introduction
Table Sykes Enterprises Key Information
Table Customer Care BPO Revenue (Million USD) of Sykes Enterprises (2015-2020)
Figure Sykes Enterprises Service/Solution Introduction
Table Atento Key Information
Table Customer Care BPO Revenue (Million USD) of Atento (2015-2020)
Figure Atento Service/Solution Introduction
Table TeleTech Holdings Key Information
Table Customer Care BPO Revenue (Million USD) of TeleTech Holdings (2015-2020)
Figure TeleTech Holdings Service/Solution Introduction
Table Serco Key Information
Table Customer Care BPO Revenue (Million USD) of Serco (2015-2020)
Figure Serco Service/Solution Introduction
Table Acticall (Sitel) Key Information
Table Customer Care BPO Revenue (Million USD) of Acticall (Sitel) (2015-2020)
Figure Acticall (Sitel) Service/Solution Introduction
Table Alorica Key Information
Table Customer Care BPO Revenue (Million USD) of Alorica (2015-2020)
Figure Alorica Service/Solution Introduction
Table Webhelp Key Information
Table Customer Care BPO Revenue (Million USD) of Webhelp (2015-2020)
Figure Webhelp Service/Solution Introduction
Table Amdocs Key Information
Table Customer Care BPO Revenue (Million USD) of Amdocs (2015-2020)
Figure Amdocs Service/Solution Introduction
Table Transcom Key Information
Table Customer Care BPO Revenue (Million USD) of Transcom (2015-2020)
Figure Transcom Service/Solution Introduction
Table Comdata Key Information
Table Customer Care BPO Revenue (Million USD) of Comdata (2015-2020)
Figure Comdata Service/Solution Introduction
Table West Corporation Key Information
Table Customer Care BPO Revenue (Million USD) of West Corporation (2015-2020)
Figure West Corporation Service/Solution Introduction
Table Infosys BPM Key Information
Table Customer Care BPO Revenue (Million USD) of Infosys BPM (2015-2020)
Figure Infosys BPM Service/Solution Introduction
Table StarTek Key Information
Table Customer Care BPO Revenue (Million USD) of StarTek (2015-2020)
Figure StarTek Service/Solution Introduction