Table of Content

Table of Contents
1 RESEARCH SCOPE
1.1 Research Product Definition
1.2 Research Segmentation
1.2.1 Product Type
1.2.2 Main product Type of Major Players
1.3 Demand Overview
1.4 Research Methodology
2 GLOBAL CONTACT CENTER OUTSOURCING INDUSTRY
2.1 Summary about Contact Center Outsourcing Industry
2.2 Contact Center Outsourcing Market Trends
2.2.1 Contact Center Outsourcing Production & Consumption Trends
2.2.2 Contact Center Outsourcing Demand Structure Trends
2.3 Contact Center Outsourcing Cost & Price
3 MARKET DYNAMICS
3.1 Manufacturing & Purchasing Behavior in 2020
3.2 Market Development under the Impact of COVID-19
3.2.1 Drivers
3.2.2 Restraints
3.2.3 Opportunity
3.2.4 Risk
4 GLOBAL MARKET SEGMENTATION
4.1 Region Segmentation (2017 to 2021f)
4.1.1 North America (U.S., Canada and Mexico)
4.1.2 Europe (Germany, UK, France, Italy, Rest of Europe)
4.1.3 Asia-Pacific (China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific)
4.1.4 South America (Brazil,, Argentina, Rest of Latin America)
4.1.5 Middle East and Africa (GCC, North Africa, South Africa, Rest of Middle East and Africa)
4.2 Product Type Segmentation (2017 to 2021f)
4.2.1 Email Support
4.2.2 Chat Support
4.2.3 Voice Over IP (VoIP)
4.2.4 Website Support
4.2.5 Others
4.3 Consumption Segmentation (2017 to 2021f)
4.3.1 BFSI
4.3.2 Retail
4.3.3 Government
4.3.4 IT & Telecommunication
4.3.5 Defense Aerospace & Intelligence
4.3.6 Manufacturing
4.3.7 Others
5 NORTH AMERICA MARKET SEGMENT
5.1 Region Segmentation (2017 to 2021f)
5.1.1 U.S.
5.1.2 Canada
5.1.3 Mexico
5.2 Product Type Segmentation (2017 to 2021f)
5.2.1 Email Support
5.2.2 Chat Support
5.2.3 Voice Over IP (VoIP)
5.2.4 Website Support
5.2.5 Others
5.3 Consumption Segmentation (2017 to 2021f)
5.3.1 BFSI
5.3.2 Retail
5.3.3 Government
5.3.4 IT & Telecommunication
5.3.5 Defense Aerospace & Intelligence
5.3.6 Manufacturing
5.3.7 Others
5.4 Impact of COVID-19 in North America
6 EUROPE MARKET SEGMENTATION
6.1 Region Segmentation (2017 to 2021f)
6.1.1 Germany
6.1.2 UK
6.1.3 France
6.1.4 Italy
6.1.5 Rest of Europe
6.2 Product Type Segmentation (2017 to 2021f)
6.2.1 Email Support
6.2.2 Chat Support
6.2.3 Voice Over IP (VoIP)
6.2.4 Website Support
6.2.5 Others
6.3 Consumption Segmentation (2017 to 2021f)
6.3.1 BFSI
6.3.2 Retail
6.3.3 Government
6.3.4 IT & Telecommunication
6.3.5 Defense Aerospace & Intelligence
6.3.6 Manufacturing
6.3.7 Others
6.4 Impact of COVID-19 in Europe
7 ASIA-PACIFIC MARKET SEGMENTATION
7.1 Region Segmentation (2017 to 2021f)
7.1.1 China
7.1.2 India
7.1.3 Japan
7.1.4 South Korea
7.1.5 Southeast Asia
7.1.6 Australia
7.1.7 Rest of Asia Pacific
7.2 Product Type Segmentation (2017 to 2021f)
7.2.1 Email Support
7.2.2 Chat Support
7.2.3 Voice Over IP (VoIP)
7.2.4 Website Support
7.2.5 Others
7.3 Consumption Segmentation (2017 to 2021f)
7.3.1 BFSI
7.3.2 Retail
7.3.3 Government
7.3.4 IT & Telecommunication
7.3.5 Defense Aerospace & Intelligence
7.3.6 Manufacturing
7.3.7 Others
7.4 Impact of COVID-19 in Europe
8 SOUTH AMERICA MARKET SEGMENTATION
8.1 Region Segmentation (2017 to 2021f)
8.1.1 Brazil
8.1.2 Argentina
8.1.3 Rest of Latin America
8.2 Product Type Segmentation (2017 to 2021f)
8.2.1 Email Support
8.2.2 Chat Support
8.2.3 Voice Over IP (VoIP)
8.2.4 Website Support
8.2.5 Others
8.3 Consumption Segmentation (2017 to 2021f)
8.3.1 BFSI
8.3.2 Retail
8.3.3 Government
8.3.4 IT & Telecommunication
8.3.5 Defense Aerospace & Intelligence
8.3.6 Manufacturing
8.3.7 Others
8.4 Impact of COVID-19 in Europe
9 MIDDLE EAST AND AFRICA MARKET SEGMENTATION
9.1 Region Segmentation (2017 to 2021f)
9.1.1 GCC
9.1.2 North Africa
9.1.3 South Africa
9.1.4 Rest of Middle East and Africa
9.2 Product Type Segmentation (2017 to 2021f)
9.2.1 Email Support
9.2.2 Chat Support
9.2.3 Voice Over IP (VoIP)
9.2.4 Website Support
9.2.5 Others
9.3 Consumption Segmentation (2017 to 2021f)
9.3.1 BFSI
9.3.2 Retail
9.3.3 Government
9.3.4 IT & Telecommunication
9.3.5 Defense Aerospace & Intelligence
9.3.6 Manufacturing
9.3.7 Others
9.4 Impact of COVID-19 in Europe
10 COMPETITION OF MAJOR PLAYERS
10.1 Brief Introduction of Major Players
10.1.1 IBM
10.1.2 HP
10.1.3 Sitel
10.1.4 Teleperformance
10.1.5 Xerox Corporation
10.1.6 CGS Inc
10.1.7 HGS
10.1.8 Datamark, Inc
10.1.9 Infinit Contact
10.1.10 Five9
10.1.11 VADS
10.1.12 Alorica
10.1.13 Invensis
10.1.14 Transcosmos
10.2 Contact Center Outsourcing Sales Date of Major Players (2017-2020e)
10.2.1 IBM
10.2.2 HP
10.2.3 Sitel
10.2.4 Teleperformance
10.2.5 Xerox Corporation
10.2.6 CGS Inc
10.2.7 HGS
10.2.8 Datamark, Inc
10.2.9 Infinit Contact
10.2.10 Five9
10.2.11 VADS
10.2.12 Alorica
10.2.13 Invensis
10.2.14 Transcosmos
10.3 Market Distribution of Major Players
10.4 Global Competition Segmentation
11 MARKET FORECAST
11.1 Forecast by Region
11.2 Forecast by Demand
11.3 Environment Forecast
11.3.1 Impact of COVID-19
11.3.2 Geopolitics Overview
11.3.3 Economic Overview of Major Countries
12 REPORT SUMMARY STATEMENT

List of Figure

List of Table
Table Contact Center Outsourcing Product Type Overview
Table Contact Center Outsourcing Product Type Market Share List
Table Contact Center Outsourcing Product Type of Major Players
Table Brief Introduction of IBM
Table Brief Introduction of HP
Table Brief Introduction of Sitel
Table Brief Introduction of Teleperformance
Table Brief Introduction of Xerox Corporation
Table Brief Introduction of CGS Inc
Table Brief Introduction of HGS
Table Brief Introduction of Datamark, Inc
Table Brief Introduction of Infinit Contact
Table Brief Introduction of Five9
Table Brief Introduction of VADS
Table Brief Introduction of Alorica
Table Brief Introduction of Invensis
Table Brief Introduction of Transcosmos
Table Products & Services of IBM
Table Products & Services of HP
Table Products & Services of Sitel
Table Products & Services of Teleperformance
Table Products & Services of Xerox Corporation
Table Products & Services of CGS Inc
Table Products & Services of HGS
Table Products & Services of Datamark, Inc
Table Products & Services of Infinit Contact
Table Products & Services of Five9
Table Products & Services of VADS
Table Products & Services of Alorica
Table Products & Services of Invensis
Table Products & Services of Transcosmos
Table Market Distribution of Major Players
Table Global Major Players Sales Revenue (Million USD) 2017-2020e
Table Global Major Players Sales Revenue (Million USD) Share 2017-2020e
Table Global Contact Center Outsourcing Market Forecast (Million USD) by Region 2021f-2026f
Table Global Contact Center Outsourcing Market Forecast (Million USD) Share by Region 2021f-2026f
Table Global Contact Center Outsourcing Market Forecast (Million USD) by Demand 2021f-2026f
Table Global Contact Center Outsourcing Market Forecast (Million USD) Share by Demand 2021f-2026f