Table of Content

Table of Contents
1 RESEARCH SCOPE
1.1 Research Product Definition
1.2 Research Segmentation
1.2.1 Product Type
1.2.2 Main product Type of Major Players
1.3 Demand Overview
1.4 Research Methodology
2 GLOBAL CONTACT CENTER INDUSTRY
2.1 Summary about Contact Center Industry
2.2 Contact Center Market Trends
2.2.1 Contact Center Production & Consumption Trends
2.2.2 Contact Center Demand Structure Trends
2.3 Contact Center Cost & Price
3 MARKET DYNAMICS
3.1 Manufacturing & Purchasing Behavior in 2020
3.2 Market Development under the Impact of COVID-19
3.2.1 Drivers
3.2.2 Restraints
3.2.3 Opportunity
3.2.4 Risk
4 GLOBAL MARKET SEGMENTATION
4.1 Region Segmentation (2017 to 2021f)
4.1.1 North America (U.S., Canada and Mexico)
4.1.2 Europe (Germany, UK, France, Italy, Rest of Europe)
4.1.3 Asia-Pacific (China, India, Japan, South Korea, Southeast Asia, Australia, Rest of Asia Pacific)
4.1.4 South America (Brazil,, Argentina, Rest of Latin America)
4.1.5 Middle East and Africa (GCC, North Africa, South Africa, Rest of Middle East and Africa)
4.2 Product Type Segmentation (2017 to 2021f)
4.2.1 On-Premise Type
4.2.2 Cloud-based Type
4.3 Consumption Segmentation (2017 to 2021f)
4.3.1 Telecommunication
4.3.2 BFSI
4.3.3 Government and Public Sector
4.3.4 Healthcare and Life Sciences
4.3.5 Retail and Consumer Goods
4.3.6 Others
5 NORTH AMERICA MARKET SEGMENT
5.1 Region Segmentation (2017 to 2021f)
5.1.1 U.S.
5.1.2 Canada
5.1.3 Mexico
5.2 Product Type Segmentation (2017 to 2021f)
5.2.1 On-Premise Type
5.2.2 Cloud-based Type
5.3 Consumption Segmentation (2017 to 2021f)
5.3.1 Telecommunication
5.3.2 BFSI
5.3.3 Government and Public Sector
5.3.4 Healthcare and Life Sciences
5.3.5 Retail and Consumer Goods
5.3.6 Others
5.4 Impact of COVID-19 in North America
6 EUROPE MARKET SEGMENTATION
6.1 Region Segmentation (2017 to 2021f)
6.1.1 Germany
6.1.2 UK
6.1.3 France
6.1.4 Italy
6.1.5 Rest of Europe
6.2 Product Type Segmentation (2017 to 2021f)
6.2.1 On-Premise Type
6.2.2 Cloud-based Type
6.3 Consumption Segmentation (2017 to 2021f)
6.3.1 Telecommunication
6.3.2 BFSI
6.3.3 Government and Public Sector
6.3.4 Healthcare and Life Sciences
6.3.5 Retail and Consumer Goods
6.3.6 Others
6.4 Impact of COVID-19 in Europe
7 ASIA-PACIFIC MARKET SEGMENTATION
7.1 Region Segmentation (2017 to 2021f)
7.1.1 China
7.1.2 India
7.1.3 Japan
7.1.4 South Korea
7.1.5 Southeast Asia
7.1.6 Australia
7.1.7 Rest of Asia Pacific
7.2 Product Type Segmentation (2017 to 2021f)
7.2.1 On-Premise Type
7.2.2 Cloud-based Type
7.3 Consumption Segmentation (2017 to 2021f)
7.3.1 Telecommunication
7.3.2 BFSI
7.3.3 Government and Public Sector
7.3.4 Healthcare and Life Sciences
7.3.5 Retail and Consumer Goods
7.3.6 Others
7.4 Impact of COVID-19 in Europe
8 SOUTH AMERICA MARKET SEGMENTATION
8.1 Region Segmentation (2017 to 2021f)
8.1.1 Brazil
8.1.2 Argentina
8.1.3 Rest of Latin America
8.2 Product Type Segmentation (2017 to 2021f)
8.2.1 On-Premise Type
8.2.2 Cloud-based Type
8.3 Consumption Segmentation (2017 to 2021f)
8.3.1 Telecommunication
8.3.2 BFSI
8.3.3 Government and Public Sector
8.3.4 Healthcare and Life Sciences
8.3.5 Retail and Consumer Goods
8.3.6 Others
8.4 Impact of COVID-19 in Europe
9 MIDDLE EAST AND AFRICA MARKET SEGMENTATION
9.1 Region Segmentation (2017 to 2021f)
9.1.1 GCC
9.1.2 North Africa
9.1.3 South Africa
9.1.4 Rest of Middle East and Africa
9.2 Product Type Segmentation (2017 to 2021f)
9.2.1 On-Premise Type
9.2.2 Cloud-based Type
9.3 Consumption Segmentation (2017 to 2021f)
9.3.1 Telecommunication
9.3.2 BFSI
9.3.3 Government and Public Sector
9.3.4 Healthcare and Life Sciences
9.3.5 Retail and Consumer Goods
9.3.6 Others
9.4 Impact of COVID-19 in Europe
10 COMPETITION OF MAJOR PLAYERS
10.1 Brief Introduction of Major Players
10.1.1 Teleperformance
10.1.2 Alorica
10.1.3 Convergys
10.1.4 Atento S.A
10.1.5 Sykes Enterprises
10.1.6 Arvato
10.1.7 Serco Group
10.1.8 Acticall (Sitel)
10.1.9 Transcom
10.1.10 TeleTech
10.1.11 Concentrix (SYNNEX)
10.1.12 HKT Teleservices
10.1.13 Comdata Group
10.2 Contact Center Sales Date of Major Players (2017-2020e)
10.2.1 Teleperformance
10.2.2 Alorica
10.2.3 Convergys
10.2.4 Atento S.A
10.2.5 Sykes Enterprises
10.2.6 Arvato
10.2.7 Serco Group
10.2.8 Acticall (Sitel)
10.2.9 Transcom
10.2.10 TeleTech
10.2.11 Concentrix (SYNNEX)
10.2.12 HKT Teleservices
10.2.13 Comdata Group
10.3 Market Distribution of Major Players
10.4 Global Competition Segmentation
11 MARKET FORECAST
11.1 Forecast by Region
11.2 Forecast by Demand
11.3 Environment Forecast
11.3.1 Impact of COVID-19
11.3.2 Geopolitics Overview
11.3.3 Economic Overview of Major Countries
12 REPORT SUMMARY STATEMENT

List of Figure

List of Table
Table Contact Center Product Type Overview
Table Contact Center Product Type Market Share List
Table Contact Center Product Type of Major Players
Table Brief Introduction of Teleperformance
Table Brief Introduction of Alorica
Table Brief Introduction of Convergys
Table Brief Introduction of Atento S.A
Table Brief Introduction of Sykes Enterprises
Table Brief Introduction of Arvato
Table Brief Introduction of Serco Group
Table Brief Introduction of Acticall (Sitel)
Table Brief Introduction of Transcom
Table Brief Introduction of TeleTech
Table Brief Introduction of Concentrix (SYNNEX)
Table Brief Introduction of HKT Teleservices
Table Brief Introduction of Comdata Group
Table Products & Services of Teleperformance
Table Products & Services of Alorica
Table Products & Services of Convergys
Table Products & Services of Atento S.A
Table Products & Services of Sykes Enterprises
Table Products & Services of Arvato
Table Products & Services of Serco Group
Table Products & Services of Acticall (Sitel)
Table Products & Services of Transcom
Table Products & Services of TeleTech
Table Products & Services of Concentrix (SYNNEX)
Table Products & Services of HKT Teleservices
Table Products & Services of Comdata Group
Table Market Distribution of Major Players
Table Global Major Players Sales Revenue (Million USD) 2017-2020e
Table Global Major Players Sales Revenue (Million USD) Share 2017-2020e
Table Global Contact Center Market Forecast (Million USD) by Region 2021f-2026f
Table Global Contact Center Market Forecast (Million USD) Share by Region 2021f-2026f
Table Global Contact Center Market Forecast (Million USD) by Demand 2021f-2026f
Table Global Contact Center Market Forecast (Million USD) Share by Demand 2021f-2026f